Delivery Manager (Technical)

Programmers io; United States; Hybrid; USD 130,000 - 170,000; Full time

Job summary

The Delivery Manager at Programmers io will own end-to-end client delivery outcomes, ensuring operational stability and account growth. This hands-on leadership role requires guiding engineers, challenging estimates, and leading technical conversations with client stakeholders.

Regular late-night coverage is expected to align PST clients, with flexibility to travel and work from a home setup. The role demands 8+ years in IT services or software delivery, deep cloud and CI/CD expertise, and

Qualifications

• 8+ years in delivery/project management in IT services or software engineering, with a hands-on technical background (developer, tech lead, architect, or DevOps/QA) of at least 3 years.
• Strong technical depth in modern software delivery: system design basics, APIs and integrations, databases, cloud (AWS/Azure), and CI/CD pipelines.
• Ability to read and review code or technical designs and hold credible technical discussions with engineers and client architects.
• Experience managing multiple clients simultaneously (shared PM model)
• Strong working knowledge of Agile, DevOps, and hybrid delivery models
• Proven ability to work with COEs (e.g., Modern Engineering, Integration, Cloud, ERP)
• Excellent client-facing communication and risk management skills, including experience working with US clients
• Familiarity with tools like Jira, Confluence, DevOps pipelines, and health dashboards
• Willingness and ability to work late-night hours (up to ~1:002:00 AM IST) for PST client coverage
• Willingness to come to the office on short notice and to travel as business needs arise
• A dedicated home workspace with reliable internet and power backup for remote work

Responsibilities

• Lead end-to-end client delivery outcomes and account growth.
• Guide engineers, challenge estimates, and lead technical discussions with client stakeholders.
• Manage multiple clients in a shared PM model and monitor delivery metrics.
• Operate within the 3M Strategy and Tiered Operating Model; ensure release pipelines reliability.

Skills

Delivery leadership

Client management

Agile / DevOps

Cloud (AWS/Azure)

Code review discussions

Communication

Jira & Confluence

Risk management

Multi-client PM

Tools

Jira

Confluence

CI/CD pipelines

Job description

The Delivery Manager is responsible for end-to-end client delivery outcomes, operational stability, and account growth within assigned accounts. This is a technically hands-on delivery leadership role: you will be expected to understand architecture, code quality, environments, and release pipelines well enough to guide engineers, challenge estimates, and lead technical conversations with client stakeholders. The role operationalizes the 3M Strategy (Manage, Monitor, Mine), ensures adherence to the Tiered Operating Model, and acts as the primary day-to-day delivery contact for clients. You will work as a peer with global counterparts, drive client satisfaction, and proactively identify risks and expansion opportunities.

Because many of our clients are based on the US West Coast, this role includes regular late-night coverage from India so that PST clients have a responsive, accountable delivery lead during their working day.

Qualifications

Required

• 8+ years of delivery/project management in IT services or software engineering, with a hands-on technical background (developer, tech lead, architect, or DevOps/QA engineering) of at least 3 years
• Strong technical depth in modern software delivery: system design basics, APIs and integrations, databases, cloud (AWS/Azure), and CI/CD pipelines
• Ability to read and review code or technical designs and hold credible technical discussions with engineers and client architects
• Experience managing multiple clients simultaneously (shared PM model)
• Strong working knowledge of Agile, DevOps, and hybrid delivery models
• Proven ability to work with COEs (e.g., Modern Engineering, Integration, Cloud, ERP)
• Excellent client-facing communication and risk management skills, including experience working with US clients
• Familiarity with tools like Jira, Confluence, DevOps pipelines, and health dashboards
• Willingness and ability to work late-night hours (up to ~1:002:00 AM IST) for PST client coverage
• Willingness to come to the office on short notice and to travel as business needs arise
• A dedicated home workspace with reliable internet and power backup for remote work

Preferred

• Experience with staff augmentation ? value-add delivery transformation
• Background in one or more COE domains (e.g., legacy modernization, low-code, AI, Mulesoft, Kafka, AWS/Azure, data engineering)
• Hands-on exposure to test automation, security and compliance practices, and AI-assisted development
• PMP, CSM, SAFe, or relevant cloud/DevOps certification
• Prior experience in a peer delivery model with global teams