Technical Delivery Lead – Digital Science Solutions

ThermoFisher Scientific; Wilmington (NC); On-site; USD 100,000 - 165,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Technical Lead for Digital Science Solutions to own the technical delivery of products and solutions in pre- and post-sales engagements with customers worldwide.

Reporting to the regional Services Manager and collaborating with Solutions Architects, Consultants, Project Managers, and other Services colleagues, you will lead design, architecture, configuration, and implementation efforts to meet customer needs and ensure on-time, on-budget delivery.

Qualifications

• Bachelor’s or master's degree in IT, IS, Engineering, Life Sciences, or equivalent.
• At least 3-5 years of relevant experience in enterprise software technical implementation projects, preferably in professional services with a life & laboratory science software product/ technology services company.

Responsibilities

• Trusted advisor to customers, account managers, services leaders, project managers, and delivery teams.
• Maintain and assume accountability for a culture of high customer service.
• Effectively contribute to the digitization & digitalization of our customers through successful technical delivery.
• Share knowledge, mentor, and guide technical personnel to improve and strengthen team capabilities.
• Engage with support, product management, and engineering as needed to get product technical issues addressed.
• Take technical ownership of customer-facing project delivery, and lead solutions design, architecture, configuration and implementation work for our products and solutions to meet customer needs.
• Effectively partner with Solutions Architects, Consultants, and Project Managers to plan and track project delivery, allocate and oversee technical work to resources, and deliver high-quality work on-time, on-budget.
• Be the primary technical point of contact for the customer, including to lead scoping, design, and other workshops.
• Engage in pre- and post-sales project activities and contribute effectively to reviewing customer requirements, authoring RFP responses, requirements trace matrices, functional & technical specification documents, testing & validation plans, installation & user documentation, and other relevant technical project deliverables.
• Contribute to improving processes, ensuring compliance, and driving improvements.
• Travel, as needed, for internal and customer meetings.

Skills

ELN/LIMS/SDMS

C#/.NET

SQL/Oracle

Cloud services

Solution design

Leadership

Education

Bachelor’s or Master’s degree in IT/IS/Engineering/Life Sciences

Tools

Azure Cloud

SQL Server

Job description

Thermo Fisher Scientific is seeking a Technical Lead for Digital Science Solutions to own the technical delivery of products and solutions in pre- and post-sales engagements with customers worldwide.

Reporting to the regional Services Manager and collaborating with Solutions Architects, Consultants, Project Managers, and other Services colleagues, you will lead design, architecture, configuration, and implementation efforts to meet customer needs and ensure on-time, on-budget delivery.