Technical Customer Support Specialist – Upsell & Solutions

Lippert; Indiana (PA); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with employer match

Vacation days

Career development

Job summary

Lippert is seeking a Customer Service Technical Representative to provide product information, address customer complaints, and process orders. The role emphasizes delivering exceptional service and building rapport with clients while maintaining efficient time management.

The position requires strong communication skills, technical aptitude, and the ability to upsell maintenance and upgrade opportunities. It is a full-time, on-site hourly role with opportunities for growth and career

Qualifications

• Strong technical aptitude and ability to understand LCI RV products and troubleshooting.
• Articulate oral and written communication with customers via phone/email/in person
• Ability to use multiple software tools and databases
• Professional demeanor and positive attitude in customer interactions

Responsibilities

• Resolve issues and troubleshoot technical problems
• Provide proactive customer outreach
• Accurately process and record call transactions
• Offer alternative solutions when appropriate
• Communicate clearly with end users, colleagues, and management

Skills

Technical aptitude

Communication skills

Team collaboration

Call center experience

Tools

Salesforce

Microsoft Office

Job description

Lippert is seeking a Customer Service Technical Representative to provide product information, address customer complaints, and process orders. The role emphasizes delivering exceptional service and building rapport with clients while maintaining efficient time management.

The position requires strong communication skills, technical aptitude, and the ability to upsell maintenance and upgrade opportunities. It is a full-time, on-site hourly role with opportunities for growth and career