IT Service Desk Technician I – Frontline Support & Impact

Lippert

Elkhart (IN)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Job summary

Lippert is seeking a Service Desk Technician to be the first point of contact for internal and external users. The role emphasizes exceptional customer service, technical support, and timely escalation through a ticketing system.

You will work with various IT teams to resolve level I & II issues and maintain high service levels. The position is a full-time salary role located at Lippert with local travel, requiring strong communication skills and the ability to multitask in a dynamic

Qualifications

Familiarity with ITIL/SLA principles.
Exceptional written and oral communication skills.
Support for computer hardware and software.
Escalation to specialists when needed.
Ability to work with minimal supervision.

Responsibilities

Primary responsibility is user support and customer service for the Service Desk.
Respond to questions from emails and callers.
Becomes familiar with each client and their applications.
Learn fundamental operations of commonly used software, hardware, and other equipment.
Log all Service Desk tickets using the defined tracking software.
Familiarize with helpdesk policies and services.
Collaborate with IT Systems teams to resolve issues.
Other duties as assigned by the Service Manager.