Technical Customer Support Specialist

Lippert Components, Inc.; South Bend (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer match

Vacation & holidays

Job summary

Lippert Components, Inc. is hiring a Customer Service Technical Representative to provide information on products and services, handle customer complaints, and process orders. You will build rapport with clients, stay reliable, and manage time effectively to meet goals.

Creativity and discretion are key in this role. The position focuses on delivering strong customer service, technical support, and problem resolution, while supporting revenue growth and customer satisfaction through professional

Qualifications

• Knowledge of customer service principles and practices
• Articulate oral and written communication with customers
• Ability to utilize available resources including co-workers
• Professional demeanor and positive attitude

Responsibilities

• Answer customer inquiries by clarifying desired information
• Maximize revenue opportunities through upselling maintenance and upgrade opportunities
• Know Lippert components products and how they relate to RVs and industry
• Provide technical advice, service and support to customers
• Maintain call center database by entering information into Salesforce

Job description

Lippert Components, Inc. is hiring a Customer Service Technical Representative to provide information on products and services, handle customer complaints, and process orders. You will build rapport with clients, stay reliable, and manage time effectively to meet goals.

Creativity and discretion are key in this role. The position focuses on delivering strong customer service, technical support, and problem resolution, while supporting revenue growth and customer satisfaction through professional