Customer Service Advocate - Growth, Benefits, & Impact

Lippert; Wisconsin; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, vision benefits

Job summary

Lippert in Wisconsin is seeking a Customer Service Representative to act as liaison, provide product information, answer questions, and resolve issues for customer accounts with accuracy and efficiency. You will work with operations and sales teams to ensure timely communication and high service standards, maintain case responses within 2 hours, and support cross-functional process improvements.

A high school diploma and 1 year of customer service experience are required; prior inside sales or

Qualifications

• 1 year of Customer Service experience.
• Must be legally authorized to work in the United States.

Responsibilities

• Provide proactive and extraordinary service to all external and internal customers.
• Perform all activities related to Customer Service, ensure all cases received are responded to within 2 hours or less, phones are answered with an average speed of 30 seconds as a team, provide guidance and solutions to complex situations at the customer level.
• Participate in cross-functional meetings with co-workers to foster a healthy and professional work environment and execute new processes to add to efficiencies.
• Creatively solve customer concerns, proactively manage customer orders and open requests to resolution.
• Resolve and take ownership of all internal and external customers.
• Identify root cause and corrective action.
• General knowledge of the product line and pricing schedules.

Skills

Customer Service

Education

High School Diploma/GED

Job description

Lippert in Wisconsin is seeking a Customer Service Representative to act as liaison, provide product information, answer questions, and resolve issues for customer accounts with accuracy and efficiency. You will work with operations and sales teams to ensure timely communication and high service standards, maintain case responses within 2 hours, and support cross-functional process improvements.

A high school diploma and 1 year of customer service experience are required; prior inside sales or