Technical Customer Support Specialist (RV & Marine)

Lippert; Elkhart (IN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with employer match

Vacation days

Holiday days

Job summary

Lippert is seeking a Customer Service Technical Representative in Indiana to provide information on products, handle complaints, and process orders. You will build rapport with customers, offer technical guidance, and escalate issues as needed to maintain satisfaction and drive company success.

Expect a professional indoor office setting, emphasis on teamwork, and opportunities to grow within a global manufacturing leader. Prior call center or RV industry exposure is beneficial.

Qualifications

• Strong technical aptitude for terms and RV components.
• Excellent verbal and written communication with customers.
• Able to manage multiple tasks and priorities effectively.

Responsibilities

• Resolve customer inquiries and troubleshoot issues.
• Upsell maintenance and upgrade opportunities to customers.
• Maintain accurate call records in Salesforce.
• Provide proactive outreach and build customer relationships.

Skills

Technical aptitude

Customer communication

Time management

Problem solving

Tools

Salesforce

Microsoft Office

Job description

Lippert is seeking a Customer Service Technical Representative in Indiana to provide information on products, handle complaints, and process orders. You will build rapport with customers, offer technical guidance, and escalate issues as needed to maintain satisfaction and drive company success.

Expect a professional indoor office setting, emphasis on teamwork, and opportunities to grow within a global manufacturing leader. Prior call center or RV industry exposure is beneficial.