Customer Support & Upsell Specialist

HTE Technologies, a Tavoron Company; St. Louis (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

HTE Technologies, a Tavoron company, is seeking a Customer Service Representative to create and maintain strong relationships with customers via phone and email. You will support product inquiries, pricing, availability, order processing, and lead follow-up, collaborating with internal teams to deliver a positive customer experience.

The role requires excellent communication, organization, and attention to detail, with opportunities to contribute to sales growth and customer satisfaction across

Qualifications

• High School Diploma or equivalent required.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively under pressure and meet customer expectations and deadlines.
• Detail-oriented with a high degree of accuracy and follow-through.
• Proficient with Microsoft Office and general business systems preferred.

Responsibilities

• Serve as a primary point of contact for customer inquiries related to Tavoron products, pricing, availability, and services.
• Identify opportunities to increase revenue through add-on sales, cross-selling, and upselling during customer interactions.
• Maintain a strong working knowledge of Tavoron products, parts, services, and capabilities.
• Build and maintain positive relationships with customers, vendors, and internal stakeholders.
• Proactively identify and resolve customer concerns to ensure timely and satisfactory outcomes.
• Process customer orders accurately and efficiently while providing updates as needed.
• Coordinate with vendors and internal teams to expedite orders and resolve delivery issues.
• Provide backup support for order entry functions and assist with managing the sales inbox.
• Collaborate with inside and outside sales teams to support customer needs and business objectives.
• Perform other duties as assigned by supervisor or management.

Skills

Excellent communication

Customer service

Multitasking

Detail-oriented

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

HTE Technologies, a Tavoron company, is seeking a Customer Service Representative to create and maintain strong relationships with customers via phone and email. You will support product inquiries, pricing, availability, order processing, and lead follow-up, collaborating with internal teams to deliver a positive customer experience.

The role requires excellent communication, organization, and attention to detail, with opportunities to contribute to sales growth and customer satisfaction across