Customer Experience Specialist II (Order & Support)

AbbVie Inc.

Austin (TX)

On-site

USD 40,000 - 52,000

Full time

6 days ago

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Benefits offered by this job

PTO

Health Insurance

401(k)

Job summary

AbbVie Inc. is seeking a dependable Customer Service Specialist to support order processing and issue resolution for AbbVie customers and sales reps. The role emphasizes teamwork, innovative problem solving, and timely communication to ensure accurate, on-time shipments.

The ideal candidate has 2-4 years in customer service, familiarity with Salesforce and SAP, and strong attention to detail. A collaborative environment with opportunities for growth and comprehensive benefits awaits.

Qualifications

2-4 years of customer service experience.
Preferred experience with Salesforce and SAP.
Experience working in a team-oriented, collaborative environment.
Proficiency in MS Office Suite.
High School Diploma; Bachelor's degree preferred.

Responsibilities

Address customer inquiries, requests, and issues promptly and professionally.
Investigate and follow up on customer requests and complaints, triaging emails and resolving issues, processing returns, credits, and rebills as appropriate.
Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
Deliver exceptional customer service in a courteous and professional manner.
Manage the order inbox and orders received through various channels.
Work effectively both independently and collaboratively within a team.
Listen attentively to customer needs and questions, responding appropriately.
Responsible for managing open orders daily and ensuring timely shipment of orders.
Use critical thinking to resolve customer issues and needs.