Technical Customer Support Specialist — Remote

Jamf; United States; Hybrid; USD 26,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Career development

Training opportunities

Job summary

Jamf, a leading Apple device management company, seeks a Technical Customer Support Associate to assist customers with installation, troubleshooting and integration of Jamf products. You’ll handle inquiries via chat, email, and phone, focusing on first-touch issue resolution and accurate guidance.

Work hours are M-F 10:30am-7:00pm CT; depending on location, the role may be hybrid or remote. You’ll stay current on product features and participate in ongoing training to deliver excellent customer

Qualifications

• Experience in a customer-facing role with real-time interaction.
• Strong problem-solving abilities with a customer-first mentality.
• Excellent written and verbal communication.
• Familiarity with CRM and support tools (ServiceNow, Intercom).
• Basic technical knowledge and ability to learn new software.

Responsibilities

• Provide timely responses to customer inquiries via chat, email, and phone.
• Diagnose and resolve technical and account issues and guide customers through steps.
• Escalate requests when necessary and ensure first-touch resolution.
• Develop understanding of Jamf products, features, and best practices.
• Maintain professionalism and empathy to ensure a positive experience.
• Stay current on product features and industry trends; participate in training.
• Other duties as assigned.

Skills

Customer-facing

Problem-solving

Communication

Empathy

Team player

Multitasking

Self-motivated

Learning mindset

Education

Bachelor’s Degree

Tools

ServiceNow

Intercom

Job description

Jamf, a leading Apple device management company, seeks a Technical Customer Support Associate to assist customers with installation, troubleshooting and integration of Jamf products. You’ll handle inquiries via chat, email, and phone, focusing on first-touch issue resolution and accurate guidance.

Work hours are M-F 10:30am-7:00pm CT; depending on location, the role may be hybrid or remote. You’ll stay current on product features and participate in ongoing training to deliver excellent customer