Remote Technical Support Associate - Apple Ecosystem

Jamf; Eau Claire (WI); Remote; USD 26,000 - 47,000; Full time

Job summary

Jamf seeks a Technical Customer Support Associate to work within the Technical Support team, assisting customers with Jamf products, installation, troubleshooting, and integrations. You will respond via chat, email, and phone, focusing on first-touch issue resolution and account support.

Role may be hybrid or remote depending on location; near an office requires 3 days in the office weekly, otherwise remote. The position runs Monday–Friday, 10:30 am–7:00 pm CT.

Qualifications

• Experience in a customer-facing role with real-time interaction with customers or clients.
• Strong problem-solving abilities with a customer-first mentality.
• Basic technical knowledge and an aptitude for learning new software systems.
• Excellent written and verbal communication skills.
• Experience with CRM and support tools (e.g., ServiceNow, Intercom, or similar).

Responsibilities

• Provide timely and accurate responses to customer inquiries via chat, email, and phone.
• Diagnose and resolve technical and account issues and guide customers through workflow steps.
• Escalate requests when necessary to ensure effective handling.
• Develop understanding of Jamf products, features, functionality, and best practices.
• Maintain a positive customer experience with professionalism and empathy.
• Stay current on new product features, technologies, and industry trends.
• Participate in ongoing training sessions to improve service quality and knowledge.
• Other duties as assigned.

Skills

Customer-facing

Problem-solving

Technical aptitude

Communication skills

CRM experience

Support tools

Education

Bachelor’s Degree (preferred)

Tools

ServiceNow

Intercom

Job description

Jamf seeks a Technical Customer Support Associate to work within the Technical Support team, assisting customers with Jamf products, installation, troubleshooting, and integrations. You will respond via chat, email, and phone, focusing on first-touch issue resolution and account support.

Role may be hybrid or remote depending on location; near an office requires 3 days in the office weekly, otherwise remote. The position runs Monday–Friday, 10:30 am–7:00 pm CT.