Remote Technical Support Specialist – Apple Device Management

Jamf; Minneapolis (MN); Hybrid; USD 26,000 - 47,000; Full time

Job summary

Jamf, a leader in Apple device management, is seeking a Technical Customer Support Associate to assist customers with the installation, troubleshooting, and integration of Jamf products. You will provide direct support to product users via phone, chat, and email, focusing on first-touch issue resolution and efficient workflow guidance.

In this role you will diagnose issues, stay current on product features, participate in training, and collaborate with teams to deliver a positive customer

Qualifications

• Customer-facing experience with real-time interaction.
• Strong problem-solving with a customer-first mindset.
• Basic technical knowledge and willingness to learn new software.
• Excellent written and verbal communication.
• Familiarity with CRM and support tools like ServiceNow or Intercom.
• Ability to manage multiple tasks in a fast-paced environment.
• Empathetic and patient in handling issues.
• Strong organizational skills and attention to detail.
• Self-motivated with proactive issue resolution.

Responsibilities

• Provide timely, accurate responses to customer inquiries via chat, email, and phone.
• Diagnose and resolve technical and account issues and guide customers through workflow steps.
• Escalate requests when necessary to maintain service levels.
• Develop knowledge of Jamf products, features, functionality, and best practices.
• Maintain a positive customer experience with professionalism and empathy.
• Stay current on new features, technologies, and industry trends.
• Participate in ongoing training sessions to improve service quality and technical knowledge.
• Collaborate with cross‑functional teams across departments.

Skills

Customer-facing experience

Problem-solving

Technical aptitude

Excellent communication

CRM and support tools

Troubleshooting

Multitasking

Empathetic and patient

Attention to detail

Self-motivated

Willingness to learn

Team player

Bachelor’s degree preferred

Education

Bachelor’s Degree

Tools

ServiceNow

Intercom

Job description

Jamf, a leader in Apple device management, is seeking a Technical Customer Support Associate to assist customers with the installation, troubleshooting, and integration of Jamf products. You will provide direct support to product users via phone, chat, and email, focusing on first-touch issue resolution and efficient workflow guidance.

In this role you will diagnose issues, stay current on product features, participate in training, and collaborate with teams to deliver a positive customer