Solutions Support Representative – Louisville, KY

Christy Industrial Holdings; Louisville (KY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Professional development and training

Collaborative team culture

Long-term career growth

Measurable impact on customer success

Job summary

Louisville Geek is seeking a Solutions Support Representative to ensure accurate quoting, proper ordering, and smooth handoffs to implementation. You will support Sales, Procurement, Finance, and Service teams, ensuring every customer solution is correctly quoted, ordered, billed, and transitioned for deployment.

The ideal candidate excels at problem solving, learns technology quickly, and values precise, efficient processes. A collaborative culture in Louisville awaits.

Qualifications

• Associate's degree or equivalent experience.
• Experience with quoting, procurement, order processing, or sales operations.
• Experience in IT/managed services environment preferred.
• Experience using ConnectWise or similar PSA software is a plus.
• Strong Excel skills and excellent written and verbal communication.

Responsibilities

• Develop accurate quotes for technology products, services, and projects.
• Convert approved quotes into orders within ConnectWise.
• Create projects and service tickets to enable successful delivery.
• Collaborate with Sales Architects, Solutions Managers, and Sales Executives to scope solutions.
• Coordinate with vendors for pricing, availability, and procurement challenges.
• Partner with Finance to ensure accurate customer agreements and billing from day one.
• Monitor margins, pricing, and sales metrics to improve profitability.
• Document processes and contribute to SOPs for department efficiency.
• Continue expanding technical and product knowledge through training.

Skills

Analytical mindset

Detail orientation

Organization

Independent work

Communication skills

Process improvement

Education

Associate's degree in Business Administration, Finance, IT, or related

Tools

ConnectWise

Microsoft Excel

Job description

We are asking you to complete the Culture Index(TM) Survey so we can see how it may apply to your work related needs as well as our company requirements. It also assists us in better employee management and development.

First and foremost, please be informed that Culture Index is:

• A survey, not a test. There is no passing or failing.
• There is no such thing as a perfect result.
• We only measure work related behaviors.
• We do not measure intelligence.
• We do not measure a person's learning curve.
• We cannot determine race, gender or religion.
• We cannot determine your age.
• We cannot determine your ambition.
• We do not measure anything abnormal or clinical.

Take your time, read the instructions and complete the survey by yourself. It is important to complete the survey, once you have begun. The average person requires 8-10 minutes. If you can not set aside at least that much time right now, then please close the screen and re-use the link to complete the survey when you have more time. We thank you in advance for your cooperation.

Please provide the requested information below.

* Required

Solutions Support Representative

The Expert Behind Every Successful Solution

At Louisville Geek, we believe exceptional customer experiences begin long before a project is delivered. They begin with people who ensure every quote is accurate, every order is complete, every detail is verified, and every project starts with the right foundation.

We're looking for a Solutions Support Representative who takes genuine pride in getting the details right.

If you're the kind of person who naturally double-checks your work, enjoys learning how technology fits together, prefers solving problems over selling products, and finds satisfaction in creating efficient systems, this may be the ideal opportunity for you.

This role is critical to the success of our Sales, Procurement, Finance, and Service teams. You'll be the person who ensures every customer solution is properly quoted, accurately ordered, correctly billed, and seamlessly transitioned for implementation.

What Makes You Successful

• You're someone who enjoys becoming the expert others depend upon
• You naturally ask questions before making assumptions
• Though you are “fast,” you enjoy understanding how systems work and are motivated by accuracy more than speed
• Rather than simply completing tasks, you continuously look for ways to improve processes and eliminate inefficiencies
• You don't mind handling multiple priorities; organization comes naturally to you
• You appreciate structure, clear expectations, and producing work you are proud of

The Ideal Candidate

You likely possess many of these characteristics:

• Highly analytical and naturally curious
• Detail-oriented without losing sight of the larger objective
• Comfortable working independently while collaborating with multiple departments
• Organized and disciplined in managing competing priorities
• Investigate issues thoroughly before making decisions
• Comfortable working with data, technology, and business systems
• Calm under pressure and dependable when deadlines matter
• Motivated by producing quality work rather than seeking recognition

What You'll Do

You'll become the operational expert supporting our sales organization by:

• Developing accurate quotes for technology products, services, and projects
• Converting approved quotes into orders within ConnectWise
• Creating projects and service tickets that set our technical teams up for success
• Working closely with Sales Architects, Solutions Managers, and Sales Executives to ensure every solution is scoped accurately
• Coordinating with vendors to obtain pricing, confirm availability, register deals, and resolve procurement challenges
• Partnering with Finance to ensure customer agreements and billing are accurate from day one
• Monitoring product margins, pricing, and sales metrics to help improve profitability
• Identifying opportunities to improve processes and documentationMaintaining standard operating procedures and contributing ideas that make the entire department more efficient
• Continuing to expand your technical and product knowledge through ongoing training

Qualifications

• Associate's degree in Business Administration, Finance, Information Technology, or a related field (or equivalent experience)
• Experience with quoting, procurement, order processing, or sales operations
• Experience within an IT, managed services, technology, or professional services environment is preferred
• Experience using ConnectWise or similar Professional Services Automation (PSA) software is a plus
• Strong Microsoft Office skills, particularly Excel
• Excellent written and verbal communication skills
• Exceptional organizational and time-management abilities
• High attention to detail and commitment to accuracy

Why Louisville Geek?

At Louisville Geek, you'll work alongside talented professionals who believe excellence is created through preparation, collaboration, and continuous improvement.

Your work won't simply support sales—it will help ensure every customer receives exactly what was promised.

If you're someone who enjoys mastering complex systems, improving processes, and being the dependable expert your teammates trust, you'll find both challenge and opportunity here.

We offer:

• Competitive compensation
• Professional development and technical training
• A collaborative, team-oriented culture
• Opportunities for long-term career growth
• The chance to make a measurable impact on customer success every day

This Role Is Likely a Great Fit If You...

• E njoy solving problems that require careful thought and analysis
• Find satisfaction in producing highly accurate work
• Like creating structure, improving processes, and eliminating inefficiencies
• Prefer becoming the subject matter expert others rely upon
• Value continuous learning and expanding your technical knowledge
• Take pride in doing things correctly the first time

If accuracy, expertise, and continuous improvement describe how you naturally work, we'd love to meet you.