Onsite Technical Support Engineer (Manufacturing)

Packsize; Louisville (KY); On-site; USD 38,572 - 41,328; Full time

Job summary

Packsize in Louisville, KY is searching for a Technical Support Engineer to assist customers in North America. The role requires problem-solving skills and a focus on excellent customer engagement.

You will resolve technical issues via phone or email, help improve customer relationships, and work within a diverse team. A BS/BA in a related field is preferred, and familiarity with CRM systems is essential.

The pay range for this position is $28-$30 per hour based on experience and skills.

Qualifications

• 3-5 years of hands-on experience.
• Experience in diagnosing and solving technical issues.
• Highly dependable and excellent at problem-solving.

Responsibilities

• Answer inbound support calls and resolve issues.
• Build and maintain a solutions database.
• Enhance customer experience by providing solutions.

Skills

Problem-solving

Technical troubleshooting

Communication skills

Organizational skills

Spanish speaking

Education

BS/BA in a related discipline

Tools

CRM systems

Job description

Packsize in Louisville, KY is searching for a Technical Support Engineer to assist customers in North America. The role requires problem-solving skills and a focus on excellent customer engagement.

You will resolve technical issues via phone or email, help improve customer relationships, and work within a diverse team. A BS/BA in a related field is preferred, and familiarity with CRM systems is essential.

The pay range for this position is $28-$30 per hour based on experience and skills.