Customer Service Representative- Industrial & Technical Services

HR Power 10; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Precision Services in Louisville seeks a Customer Support Specialist who blends organization, technical curiosity, and a customer-focused mindset to support industrial solutions. You will learn equipment details, collaborate with sales and operations, and help customers find the right solutions while keeping projects and communications running smoothly.

You will build expertise through hands-on training, manage inquiries, quotes, and orders in Salesforce and Sage, and coordinate with shop and

Qualifications

• 1–3 years of experience in customer service, inside sales, sales support, order processing, or related role.
• Experience in industrial services, manufacturing, mechanical equipment, pumps, valves, or technical products is a plus.
• Strong attention to detail, organizational skills, and problem-solving ability.
• Comfortable working with numbers, pricing, quotes, and detailed documentation.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with Salesforce, Sage, or similar CRM/ERP systems preferred.
• Associate's or bachelor's degree preferred, but relevant experience and technical aptitude valued.
• Willingness to learn technical terminology, products, and processes.

Responsibilities

• Develop a strong understanding of industrial equipment, repair services, and customer applications.
• Work with sales and technical teams to identify needs and recommend solutions.
• Prepare detailed, accurate quotes and proposals.
• Research customer inquiries and gather information to ensure technically sound solutions.
• Build confidence and expertise through hands-on learning and training.
• Manage customer inquiries, quotes, orders, and follow-up activities with accuracy.
• Maintain complete, organized customer records in Salesforce.
• Enter and verify order information using Sage ERP.
• Coordinate with shop, service, and operations teams to ensure clear communication.
• Monitor open orders and provide timely, accurate status updates.
• Serve as a knowledgeable point of contact and respond professionally to questions.
• Follow up on quotes and opportunities to move projects forward.
• Partner with outside sales to support accounts and identify new business.

Skills

Customer service

Inside sales

Order processing

Education

Associate's or Bachelor's degree

Tools

Salesforce

Sage

CRM/ERP systems

Job description

Customer Service Representative – Industrial Services & Technical Solutions

Precision Services | Full-Time

Are You Detail-Oriented, Analytical, and Someone Who Enjoys Solving Problems?

Do you enjoy learning how things work, finding solutions, and making sure every detail is handled correctly? Are you someone who takes pride in accuracy, organization, and becoming the person others rely on for answers?

Precision Services is looking for a Customer Support Specialist who combines strong organizational skills, technical curiosity, and a customer-focused mindset.

We're looking for someone who enjoys understanding customer needs, learning technical products and services, preparing accurate quotes, and working closely with experienced sales and operations professionals.

You’ll play an important role in helping customers find the right solutions while keeping projects, orders, and communication running smoothly.

What You’ll Do

Become a Trusted Technical Resource

• Develop a strong understanding of industrial equipment, repair services, and customer applications.
• Work closely with experienced sales and technical teams to identify customer needs and recommend appropriate solutions.
• Prepare detailed, accurate quotes and proposals.
• Research customer inquiries and gather the information needed to ensure solutions are technically sound.
• Build confidence and expertise through hands‑on learning and ongoing training.

Keep Sales and Operations Organized

• Manage customer inquiries, quotes, orders, and follow‑up activities with accuracy and attention to detail.
• Maintain complete, organized customer records and sales opportunities in Salesforce.
• Enter and verify order information using Sage ERP.
• Coordinate with shop, service, and operations teams to ensure customer requirements are clearly communicated.
• Monitor open orders and provide timely, accurate status updates.

Build Strong Customer Relationships

• Serve as a knowledgeable, dependable point of contact for customers.
• Provide professional, thoughtful responses to customer questions and service requests.
• Follow up on quotes and opportunities to help move projects forward.
• Partner with outside sales representatives to support existing accounts and identify new business opportunities.
• Help customers feel confident that their needs are understood and their projects are being handled correctly.

What Makes You a Great Fit?

We're especially interested in individuals who:

• Have a natural curiosity about technical products, equipment, and how things work.
• Take pride in getting the details right and producing accurate, high-quality work.
• Enjoy researching information, troubleshooting issues, and finding practical solutions.
• Prefer an organized environment with clear processes, expectations, and accountability.
• Are dependable, thorough, and committed to following through.
• Communicate professionally and enjoy helping customers solve problems.
• Are comfortable working independently while collaborating with technical and operations teams.
• Want to build expertise and become a trusted resource within their industry.

What You’ll Need

• 1–3 years of experience in customer service, inside sales, sales support, order processing, or a related role.
• Experience in industrial services, manufacturing, mechanical equipment, pumps, valves, or technical products is a plus.
• Strong attention to detail, organizational skills, and problem-solving ability.
• Comfortable working with numbers, pricing, quotes, and detailed documentation.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with Salesforce, Sage, or similar CRM/ERP systems preferred.
• Associate's or bachelor's degree preferred, but relevant experience and technical aptitude are equally valued.
• Willingness to learn technical terminology, products, and processes.

Why Join Precision Services?

At Precision Services, you'll have the opportunity to develop valuable technical knowledge while building a long-term career with an established industrial service organization.

What you can look forward to:

• A collaborative environment where technical knowledge and attention to detail are valued.
• Opportunities to learn directly from experienced industry professionals.
• A role that combines analytical thinking, customer service, and technical problem-solving.
• Clear opportunities for professional growth into Inside Sales Level 2 or Outside Account Management.
• The satisfaction of helping industrial customers solve real-world challenges.

Ready to Put Your Attention to Detail and Problem-Solving Skills to Work?

If you're someone who enjoys learning, values accuracy, and takes pride in becoming an expert at what you do, we'd love to hear from you.

Precision’s values RULES: Respect|Unheard Of|Life|Excel|Sacrifice