Technical Customer Support Specialist

Acara Solutions, Inc.; North Highlands (CA); On-site; USD 31,000 - 45,000; Full time

Job summary

Acara Solutions, Inc. in California is seeking a Customer Service Representative - Technical Products.

You will be the primary contact for customers, coordinating quotations, managing orders, and helping resolve technical and commercial inquiries. You will collaborate with engineering, sourcing, product management, and factory teams in a fast-paced, cross-functional environment to ensure timely delivery and customer satisfaction.

Qualifications

• High School Diploma or GED.
• 2+ years in customer service or order management.
• Experience with SAP or ERP systems.
• Proficiency in MS Excel, Outlook, and MS 365.

Responsibilities

• Serve as the primary contact for customer inquiries related to parts, services, and technical equipment, building strong relationships across customer teams.
• Coordinate quotations by working with engineering, sourcing, product management, and factory teams to gather pricing, lead times, and technical information.
• Create and manage sales and purchase orders, revisions, and customer records while monitoring fulfilment, shipping, and invoicing activities.
• Research and coordinate solutions to technical, commercial, and delivery-related issues, escalating concerns when needed and driving them through to resolution.
• Prepare customer and business reports, maintain accurate documentation, and support continuous improvement initiatives focused on customer satisfaction and operational efficiency.

Skills

Customer service

Cross-functional collaboration

Communication skills

Education

High School Diploma or GED

Tools

SAP

ERP systems

MS Excel

Job description

Acara Solutions, Inc. in California is seeking a Customer Service Representative - Technical Products.

You will be the primary contact for customers, coordinating quotations, managing orders, and helping resolve technical and commercial inquiries. You will collaborate with engineering, sourcing, product management, and factory teams in a fast-paced, cross-functional environment to ensure timely delivery and customer satisfaction.