Technical Customer Solutions Architect

Leer Inc.; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Leer Inc. seeks a Technical Customer Operations Specialist to engage with customers on technical questions, quotes, pre-orders, and warranty issues. You will collaborate with field technicians and internal teams to understand needs and drive resolution from initial inquiry to final solution.

The role emphasizes solving problems, effective communication, and taking ownership of customer issues while coordinating across departments to ensure timely, accurate responses and order fulfillment.

Qualifications

• 3–7 years of experience in customer operations, technical support, manufacturing, aftermarket service, logistics, warranty, or related field.
• Strong customer communication, troubleshooting, and problem-solving skills.
• Ability to understand technical product information and translate into practical customer solutions.
• Comfortable making decisions, working independently, and taking ownership of customer issues.

Responsibilities

• Serve as a primary point of contact for customer inquiries through phone, email, and web channels.
• Provide quoting, pre-order support, product guidance, and replacement part information.
• Evaluate customer needs, coordinate with internal teams to drive issues through resolution.
• Troubleshoot product functionality and provide practical technical recommendations.
• Review warranty requests and determine appropriate solutions within guidelines.

Skills

Customer communication

Troubleshooting

Problem solving

Ownership

Prioritization

Tools

ERP systems

CRM systems

Job description

Leer Inc. seeks a Technical Customer Operations Specialist to engage with customers on technical questions, quotes, pre-orders, and warranty issues. You will collaborate with field technicians and internal teams to understand needs and drive resolution from initial inquiry to final solution.

The role emphasizes solving problems, effective communication, and taking ownership of customer issues while coordinating across departments to ensure timely, accurate responses and order fulfillment.