Technical Customer Support Specialist

Caliberr Staffing; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental insurance plans

Life insurance options

Performance & compensation evaluations

Annual holiday celebration & gifts

Company-sponsored events

401K retirement plan

Paid time off

Job summary

Caliberr Staffing seeks a dedicated professional to handle incoming inquiries via phone, email, and chat, ensuring all questions, order needs, and concerns are addressed promptly.

The role covers order lifecycle management, providing product specifications, shipping timelines, and tracking updates. You will support post-delivery by resolving technical inquiries and processing returns, while maintaining empathy and teamwork to meet deadlines.

Qualifications

• Background in a commercial office setting involving sales or direct customer interaction.
• Strong written and verbal communication skills.
• High level of technical literacy and computer proficiency.
• Aptitude for mathematics and mechanical concepts.
• Active listening to fully grasp client needs.
• Empathy and alignment with service expectations.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset to meet team goals.

Responsibilities

• Handle incoming inquiries via phone, email, and chat; address questions, orders, and concerns.
• Oversee the entire lifecycle of an order from start to finish.
• Provide product specifications, shipping timelines, and tracking updates to clients.
• Support post-delivery by resolving technical inquiries, processing returns, and handling damage claims.
• Maintain a supportive demeanor to foster positive client relationships.
• Meet all established customer response deadlines.
• Create precise documentation for processed requests.
• Engage in ongoing learning to become knowledgeable about product details.

Skills

Written & verbal communication

Active listening

Technical literacy

Multitasking

Empathy

Customer interaction

Team collaboration

Mathematics & mechanical concepts

Tools

CRM software

Job description

Caliberr Staffing seeks a dedicated professional to handle incoming inquiries via phone, email, and chat, ensuring all questions, order needs, and concerns are addressed promptly.

The role covers order lifecycle management, providing product specifications, shipping timelines, and tracking updates. You will support post-delivery by resolving technical inquiries and processing returns, while maintaining empathy and teamwork to meet deadlines.