Technical Customer Support Specialist

Wayfarer Vans; Colorado Springs (CO); On-site; USD 58,000 - 74,000; Full time

Benefits offered by this job

Profit sharing

4.5-day workweek

Health insurance

Employee discounts

Job summary

Wayfarer Vans is seeking a Technical Customer Service Specialist in the United States (Colorado Springs area) to support customers after delivery. You will be the friendly, knowledgeable point of contact for technical questions, warranty needs and daily inquiries, ensuring confidence and continued satisfaction with their camper vans.

You will investigate recurring issues, partner with engineering, production and quality control, and contribute to long-term improvements while delivering warm,

Responsibilities

• Technical troubleshooting for camper van customers
• Warranty support and answer daily questions
• Analyze recurring issues and identify root causes
• Collaborate with engineering, production and quality control to prevent issues

Job description

Your Role: Keeping the Adventure Going

At Wayfarer Vans, our relationship with customers doesn't end when they drive away in their new camper van. In many ways, that's just the beginning. As our Technical Customer Service Specialist, you'll help every Wayfarian feel supported and confident long after their Vandoff.

You’ll be the friendly, knowledgeable point of contact for technical troubleshooting, warranty support, and everyday questions. More importantly, you’ll look beyond individual problems to understand why they happen, identify recurring issues, and partner with engineering, production, and quality control to help prevent them. We’re looking for someone who combines warmth and patience with technical curiosity, tactical follow-through, and a knack for solving problems.

Compensation & Benefits

• Starting pay: $27-$29 per hour ($58,240 annually assuming 2,080 paid hours).




• Eligibility for company profit sharing, estimated at approximately $14,000 annually; estimated total annual gross compensation of $74,320, depending on company performance and actual paid hours.




• A 4.5-day workweek, ample paid time off, and company-performance-based benefits.




• Health insurance covering 100% of employee premiums and 50% of spouse or significant other premiums.




• Employee discounts on vans and gear, van campouts, shop lunches, and opportunities for professional growth.