Warranty Administrator

Camping World; Elkhart (IN); On-site; USD 10,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On the job training

Job summary

Camping World is seeking a Warranty Administrator to join our growing team. The role focuses on maintaining strong customer relations, handling calls, and assisting service advisors with scheduling and write-ups for RV work orders.

The position requires strong communication skills, basic computer proficiency, and the ability to obtain authorization for repairs. RV experience is preferred but not required.

Qualifications

• High School Diploma or equivalent preferred.
• One year RV experience preferred but not required.
• Strong computer skills.
• Working knowledge of equipment safety.
• Excellent organizational and sequencing skills.
• Good communication and listening skills.
• Ability to follow management directions.

Responsibilities

• Foster and maintain excellent relations between customers and store.
• Answer incoming telephone calls professionally.
• Assist Service Advisor in scheduling service appointments.
• Greet customers courteously.
• Assist with write up of customer work orders.
• Obtain warranty or customer authorization prior to servicing units.
• Follow up on warranty receivables and schedule for parts.
• Fill in as service dispatcher as needed.
• Participate in training as prescribed by management.
• Assist Technicians with diagnosis, authorization or repairs.
• Follow up on open work orders per dealership policy.
• Maintain safe and clean work environment.

Skills

Customer service

Phone etiquette

Scheduling

Documentation

Verbal communication

Photos & authorization

Lifting up to 25 lbs

Use of basic equipment

Education

High School Diploma or equivalent

Tools

Computer skills

RV experience (preferred)

Job description

Camping World is seeking a Warranty Administrator to join our growing team.
What You'll Do

• Foster and maintains excellent relations between customers and store
• Answer incoming telephone calls and responds in a courteous and professional manner
• Assist Service Advisor in scheduling service appointments according to scheduling policies
• Greet all incoming customers in a professional and courteous manner
• Assist Service Advisors in write up of incoming customers work orders
• Obtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
• Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
• Fill in as needed as service dispatcher
• Participate in training as prescribed by management
• Assist Technicians as needed with diagnosis, authorization or repairs
• Follow up on open work orders as per policy of dealership
• Follow all rules, regulations and laws with regard to moving dealership owned or customer's units
• Maintain a clean and safe work environment.
• Acknowledge all guidelines and policies as described in company policy handbook.
• Maintain a safe work area for customers and coworkers
  

What You'll Need To Have For The Role

• High School Diploma or equivalent preferred
• One year of RV experience preferred but not required
• Strong computer skills
• Working knowledge proper and safe use of equipment
• Excellent organizational/sequencing skills
• Working knowledge of activities, methods, procedures and policies of the Service Department
• General knowledge of product installation activities
• Valid Driver's License may be required
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
• Ability to accept additional tasks, duties and/or direction from management
• Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Periods of standing, stooping, crawling, and bending
  

General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. This position is eligible for variable compensation in addition to base pay. The variable compensation estimated annual range is $10,000 - $25,000.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.