Warranty Administrator

Camping World; Lakewood Township (NJ); Presencial; USD 40.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

On the job training opportunities

Descripción de la vacante

Camping World is seeking a Warranty Administrator to join our team in New Jersey. You will foster excellent relations between customers and the store, answer calls, schedule service appointments, greet customers, and assist service advisors with work orders and warranty authorizations.

The role requires strong communication, organizational skills, and a valid driver's license. You may assist with dispatch and follow-up on warranty receivables while upholding dealership policies and safety

Formación

• High School Diploma or equivalent preferred.
• One year RV experience preferred but not required.
• Strong computer skills.
• Working knowledge of equipment safety and operation.
• Excellent organizational/sequencing skills.
• General knowledge of Service Department policies and procedures.
• Valid Driver's License required.
• Excellent communication and listening skills to resolve issues over the phone and in person.
• Willingness to take on additional tasks as directed by management.
• Ability to lift up to 25 lbs and move up to 50 lbs with assistance.

Responsabilidades

• Foster strong relations between customers and the store.
• Answer incoming calls and respond courteously.
• Assist Service Advisors in scheduling service appointments.
• Greet customers professionally.
• Assist in writing up customer work orders.
• Obtain warranty or customer authorization before work begins.
• Follow up on warranty receivables and schedule parts orders as needed.
• Provide dispatch support when required.
• Participate in training as prescribed by management.
• Assist technicians with diagnosis, authorization, or repairs.
• Follow up on open work orders per dealership policy.

Conocimientos

Customer service

Communication

Organizational skills

Multitasking

Phone etiquette

Educación

High School Diploma

Descripción del empleo

Camping World is seeking a Warranty Administrator to join our growing team.

What You'll Do

• Foster and maintains excellent relations between customers and store
• Answer incoming telephone calls and responds in a courteous and professional manner
• Assist Service Advisor in scheduling service appointments according to scheduling policies
• Greet all incoming customers in a professional and courteous manner
• Assist Service Advisors in write up of incoming customers work orders
• Obtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
• Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
• Fill in as needed as service dispatcher
• Participate in training as prescribed by management
• Assist Technicians as needed with diagnosis, authorization or repairs
• Follow up on open work orders as per policy of dealership
• Follow all rules, regulations and laws with regard to moving dealership owned or customer's units
• Maintain a clean and safe work environment.
• Acknowledge all guidelines and policies as described in company policy handbook.
• Maintain a safe work area for customers and coworkers

What You’ll Need To Have For The Role

• High School Diploma or equivalent preferred
• One year of RV experience preferred but not required
• Strong computer skills
• Working knowledge proper and safe use of equipment
• Excellent organizational/sequencing skills
• Working knowledge of activities, methods, procedures and policies of the Service Department
• General knowledge of product installation activities
• Valid Driver's License required
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
• Ability to accept additional tasks, duties and/or direction from management
• Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Periods of standing, stooping, crawling, and bending

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $40,000 - $70,000 or more. This is a variable pay role with uncapped variable pay.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.