Technical Support Specialist (Fully Remote)

Cordance; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement match

Unlimited PTO

Parental leave

Job summary

Cordance is seeking a customer support specialist to deliver exceptional technical and product support to clients across ticketing systems, Help Center, CRM, phone, and email. You will stay current on our products and work with internal teams to resolve issues and improve the user experience.

Candidates should have at least 3 years in customer or technical support, with strong communication and problem-solving skills and the ability to handle multiple tickets.

Qualifications

• Minimum 3 years of experience in customer or technical support.
• Strong communication and problem-solving skills; able to manage multiple tickets.

Responsibilities

• Provide exceptional technical and product support to clients via ticketing systems, Help Center, CRM, phone, and email.
• Collaborate with internal teams to resolve issues and improve user experience.

Skills

Customer support experience

Strong communication

Problem solving

Multitasking

Ticketing systems

CRM

Tools

Ticketing systems

CRM

Help Center

Job description

• Provide exceptional technical and product support to clients through various channels, including ticketing systems, Help Center, CRM, phone, and email.
• Maintain subject matter expertise on company products and collaborate with internal teams to resolve issues and improve user experience.

Qualifications:

• Minimum of 3 years of experience in customer support or technical support.
• Strong communication and problem-solving skills, with ability to manage multiple tickets simultaneously.

Why Join Us:

• Enjoy comprehensive health coverage, retirement savings with company match, and uncapped paid time off.
• Benefit from 12 weeks of paid parental leave and a remote work stipend.

EEOC & ADA:

• We provide equal employment opportunities and reasonable accommodations for disabilities.
• Final candidates must pass a background check.

Cordance

Cordance accelerates the growth of B2B SaaS companies through acquisition and tactical and financial guidance. We are experienced operators who partner with founders to scale their businesses and realize their full potential.