Member Support Specialist (Fully Remote)

Partner Company; United States; Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Mental health resources

Flexible time off

Job summary

Partner Company, a remote-first digital healthcare provider, is seeking a customer support specialist to respond to member inquiries via email, live chat, and phone, and to manage a high-volume support queue.

You will collaborate with internal teams for specialized issue resolution, maintain response times, and enjoy equity opportunities along with comprehensive health benefits and paid time off.

Qualifications

• 1-3 years customer-facing support experience.
• Strong communication and problem-solving skills.
• Familiarity with AI-assisted workflows and healthcare privacy.

Responsibilities

• Respond to member inquiries via email, live chat, and phone.
• Manage high-volume support queue and meet response time goals.
• Coordinate with internal teams for specialized issue resolution.

Skills

Customer-facing support

Communication skills

Problem-solving

AI workflows familiarity

Job description

• Respond to member inquiries via email, live chat, and phone.
• Manage high-volume support queue and meet response time goals.
• Coordinate with internal teams for specialized issue resolution.

Requirements:

• 1-3 years customer-facing support experience.
• Strong communication and problem-solving skills.
• Familiarity with AI-assisted workflows and healthcare privacy.
• Hourly compensation of $22-$26 USD with equity opportunity.
• Medical, dental, vision, and mental health resources.
• Flexible time off, paid holidays, and parental leave.

Partner Company

This company provides digital healthcare services for ongoing care. It fosters a remote-first culture that values thoughtful communication, sound judgment, and mission-driven work.