Technical Customer Support & Quotes Specialist

Southwestern Controls

Texas

Presencial

USD 25.000 - 39.000

Jornada completa

14 días+

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Descripción de la vacante

Southwestern Controls in Dallas, TX is seeking a Customer and Order Support specialist to help customers with product selection, quotes, orders, returns, and ERP data entry. You will coordinate with vendors and internal teams to support order fulfillment, repairs, and billing while explaining torque, horsepower, pressure and other technical concepts related to product use.

This on-site, full-time role requires 2–3 years in a similar industry or a bachelor’s degree, and offers training and growth

Formación

2–3 years work experience in a similar industry or Bachelor's degree.
Experience with ERP systems and order processing.
Strong communication and problem-solving skills.

Responsabilidades

Assist customers in troubleshooting product issues and documenting reported problems including mechanical and fluid power.
Identify and recommend products based on customer application requirements.
Examine returned products to determine failure condition and required corrective action.
Process customer inquiries related to product specifications, pricing, availability, and order status.
Prepare and issue customer quotes using current pricing and inventory data.
Enter and maintain sales orders, blanket orders, and release schedules in Profit 21 (P21).
Process return material authorizations (RMAs) and record findings in ERP.
Explain technical concepts including torque, horsepower, pressure, and work as they relate to product application (mechanical and fluid systems).
Apply basic physical principles, including the differences between solids, liquids, and gases, when reviewing product use cases.
Expedite orders by coordinating with vendors, warehouse staff, and freight carriers.
Generate invoices and follow up on unpaid balances per accounts receivable procedures.
Run and review inventory, open order, purchase order, quote, and billing reports.
Track and resolve outstanding order, inventory, return, and billing issues.
Perform inventory control activities including tracking, counts, and adjustments.
Handle shipping and receiving activities as assigned.
Support territory managers with quoting, order processing, and customer follow‑up.