Customer Experience & Order Support Specialist

Mechanical Seal & Service; Odessa (TX); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Mechanical Seal & Service is seeking a customer-focused professional to manage order administration, pricing support, and technical/service inquiries in Odessa, TX. You will coordinate with sales, workshop, and purchasing teams to ensure on-time delivery and accurate transactions across SAP and related portals.

The role emphasizes proactive communication with customers and internal stakeholders, accuracy in documentation, and support for repairs and quotations as needed.

Formación

• Experience in customer service and order processing.
• Ability to use ERP/supply-chain portals for transactions.
• Strong communication and coordination across teams.

Responsabilidades

• Serve as primary contact for customers and internal stakeholders to ensure on-time delivery and high satisfaction.
• Support sales objectives and coordinate with sister organizations for business development.
• Process orders, invoices, and related documents in SAP and other portals accurately.

Conocimientos

Customer service

Order administration

Pricing support

SAP

Ariba

Coupa

OpenInvoice

Communication

Cross-functional collaboration

Procurement

Herramientas

SAP

AESSEAL Portal

Ariba

Coupa

OpenInvoice

eVE

Descripción del empleo

Mechanical Seal & Service is seeking a customer-focused professional to manage order administration, pricing support, and technical/service inquiries in Odessa, TX. You will coordinate with sales, workshop, and purchasing teams to ensure on-time delivery and accurate transactions across SAP and related portals.

The role emphasizes proactive communication with customers and internal stakeholders, accuracy in documentation, and support for repairs and quotations as needed.