Technical Customer Support & Order Coordinator

ABB; Pinetops (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

ABB in the United States is seeking a Customer Support professional to provide technical, order, and payment-related assistance to internal and external customers. You will coordinate with stakeholders to achieve case ownership and improve customer satisfaction, primarily supporting Electrification Distribution Solutions in Pinetops, NC.

The role emphasizes fast-paced decision-making, effective communication, and strong collaboration across Sales, Operations, and Supply Chain teams to ensure

Qualifications

• High School diploma and 3 to 5 years of experience or a special combination of education and experience and/or demonstrated accomplishments.
• Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
• SAP experience required.
• Salesforce experience preferred.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
• Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

• Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
• Ensures a positive customer experience throughout the entire process.
• Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
• Tracks regular sales performance against the target and shares insights with the management.

Skills

Diversity collaboration

Communication skills

Teamwork

Education

High School diploma

Tools

SAP

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Outlook

Salesforce

Job description

ABB in the United States is seeking a Customer Support professional to provide technical, order, and payment-related assistance to internal and external customers. You will coordinate with stakeholders to achieve case ownership and improve customer satisfaction, primarily supporting Electrification Distribution Solutions in Pinetops, NC.

The role emphasizes fast-paced decision-making, effective communication, and strong collaboration across Sales, Operations, and Supply Chain teams to ensure