Customer Support Specialist

ABB; Pinetops (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

ABB in the United States is seeking a Customer Support professional to provide technical, order, and payment-related assistance to internal and external customers. You will coordinate with stakeholders to achieve case ownership and improve customer satisfaction, primarily supporting Electrification Distribution Solutions in Pinetops, NC.

The role emphasizes fast-paced decision-making, effective communication, and strong collaboration across Sales, Operations, and Supply Chain teams to ensure

Qualifications

• High School diploma and 3 to 5 years of experience or a special combination of education and experience and/or demonstrated accomplishments.
• Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
• SAP experience required.
• Salesforce experience preferred.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
• Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

• Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
• Ensures a positive customer experience throughout the entire process.
• Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
• Tracks regular sales performance against the target and shares insights with the management.

Skills

Diversity collaboration

Communication skills

Teamwork

Education

High School diploma

Tools

SAP

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Outlook

Salesforce

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Planning & Fulfillment Manager

Your Role And Responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: This role is contributing to the Electrification Distribution Solutions in Pinetops, NC.

You will be mainly accountable for:

• Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
• Ensures a positive customer experience throughout the entire process.
• Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
• Tracks regular sales performance against the target and shares insights with the management.

Qualifications For The Role

• High School diploma and 3 to 5 years of experience or a special combination of education and experience and/or demonstrated accomplishments.
• Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
• SAP experience required.
• Salesforce experience preferred.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
• Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Why ABB?

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff… applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.