Technical Customer Support & Orders Specialist

BlackBerry Inc.; Pinetops (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

ABB in the United States, with operations in Pinetops, NC, seeks a Planning & Fulfillment professional to provide technical, order, and payment-related assistance to customers. You will coordinate with Sales, Operations, and Supply Chain to own cases end-to-end and drive timely resolutions.

This role requires strong communication, teamwork, and the ability to work in a fast-paced environment. SAP experience is required; Salesforce experience is preferred, and MS Office proficiency is essential.

Qualifications

• High School diploma and 3 to 5 years of experience or equivalent.
• Ability to work with diverse internal and external stakeholders.
• Strong skills in Microsoft Excel, Word, PowerPoint, and Outlook.
• SAP experience is required; Salesforce experience preferred.
• Excellent communication and teamwork in a fast-paced environment.
• Must have work authorization to work in the US.

Responsibilities

• Provide technical, order, and payment-related assistance to customers.
• Coordinate with Sales, Operations, and Supply Chain to own cases end-to-end.
• Improve customer satisfaction and proactively inform customers on status.
• Prepare and analyze regular statistics and forecast data.
• Track sales performance and share insights with management.

Skills

Strong communication

Teamwork

Customer focus

Problem solving

Education

High School diploma

Tools

SAP

Salesforce

Microsoft Office

Job description

ABB in the United States, with operations in Pinetops, NC, seeks a Planning & Fulfillment professional to provide technical, order, and payment-related assistance to customers. You will coordinate with Sales, Operations, and Supply Chain to own cases end-to-end and drive timely resolutions.

This role requires strong communication, teamwork, and the ability to work in a fast-paced environment. SAP experience is required; Salesforce experience is preferred, and MS Office proficiency is essential.