Technical Customer Support Specialist (SAP & Orders)

ABB Inc.; Pinetops (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

On-site role

Job summary

ABB is seeking a Planning & Fulfillment professional to provide technical, order, and payment-related support for internal and external customers in the Pinetops, NC area. You will coordinate with Sales, Operations, and Supply Chain to ensure complete case ownership and improved customer satisfaction.

The role requires a High School diploma with 3–5 years of experience and proficiency with SAP, Salesforce, and Microsoft Office. On-site work model and US work authorization are required.

Qualifications

• Demonstrated ability to work with diverse teams and customers.
• Proficiency with Microsoft Office and CRM tools.
• Experience handling orders and payments in a fast-paced environment.

Responsibilities

• Provide technical, order, and payment-related assistance to internal and external customers.
• Coordinate with Sales, Operations, and Supply Chain to ensure case ownership.
• Improve customer satisfaction through effective issue resolution.
• Communicate status and updates to customers and stakeholders.
• Prepare and analyze regular statistics and sales performance insights.

Skills

SAP

Salesforce

Excel

Word

PowerPoint

Outlook

Education

High School diploma

Job description

ABB is seeking a Planning & Fulfillment professional to provide technical, order, and payment-related support for internal and external customers in the Pinetops, NC area. You will coordinate with Sales, Operations, and Supply Chain to ensure complete case ownership and improved customer satisfaction.

The role requires a High School diploma with 3–5 years of experience and proficiency with SAP, Salesforce, and Microsoft Office. On-site work model and US work authorization are required.