Cybersecurity Customer Success Manager

Critical Start, Inc.; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Health benefits

Unlimited PTO

Parental leave

Military leave

401(k) with matching

Life insurance

Disability coverage

Dental plan

Vision plan

Employee assistance program

Job summary

Critical Start, Inc. is seeking an experienced Customer Success Manager to guide customers post-sale, ensure value realization, and drive retention.

You will manage relationships, review progress, and work with cross-functional teams. Located in Plano, TX, this role offers a competitive salary with bonus potential, comprehensive benefits, unlimited PTO, and a supportive culture that values collaboration, privacy, and career growth.

Qualifications

• 5+ years of experience in customer success, account management, or a related role.
• Proven ability to manage multiple customer accounts with a focus on retention and measurable outcomes.
• Strong communication and presentation skills, both written and verbal.
• Experience with customer success tools like Gainsight or Salesforce.
• Problem-solving and project management skills with a proactive approach to customer challenges.
• Ability to collaborate across teams and elevate issues effectively when necessary.

Responsibilities

• Delivering Customer Value: Work closely with customers to help them achieve their goals, ensuring they see value in our solutions throughout their lifecycle. Build strong relationships by understanding customer needs and showcasing success stories.
• Customer Engagement: Conduct regular reviews, including Quarterly Business Reviews (QBRs), to highlight measurable results, ROI, and alignment with customer objectives . Maintain proactive communication to address customer challenges and identify areas for improvement.
• Risk Management: Monitor customer satisfaction and identify potential risks to their success. Implement strategies to mitigate risks and resolve escalations effectively.
• Cross-Functional Collaboration: Partner with internal teams, such as Product, Marketing, and Security Operations, to incorporate customer feedback and improve service offerings. Support process improvements and share best practices to enhance the overall customer experience.
• Special Projects: Participate in initiatives that improve team efficiency and contribute to knowledge-sharing across the organization.

Skills

Customer success

Account management

Communication skills

Project management

Cross-functional collaboration

Tools

Gainsight

Salesforce

Job description

Critical Start, Inc. is seeking an experienced Customer Success Manager to guide customers post-sale, ensure value realization, and drive retention.

You will manage relationships, review progress, and work with cross-functional teams. Located in Plano, TX, this role offers a competitive salary with bonus potential, comprehensive benefits, unlimited PTO, and a supportive culture that values collaboration, privacy, and career growth.