Cybersecurity Customer Success Manager | AI-Driven Defense

Critical Start, Inc.; Phoenix (AZ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Unlimited PTO

401(k) plan

Life Insurance

Parental leave

Dental & Vision

Job summary

Critical Start, Inc. is hiring a Customer Success Manager in Plano, TX to drive post-sale value, manage multiple accounts, and ensure measurable outcomes. You will lead regular business reviews, coordinate with Product, Marketing, and Security Operations, and tackle risk while pursuing continuous process improvements.

The role emphasizes customer-centric communication, proactive issue resolution, and collaboration across teams to deliver results and sustained value for our clients.

Qualifications

• 5+ years in customer success, account management or related role.
• Proven ability to manage multiple accounts with retention focus.
• Strong written and verbal communication skills.
• Experience with CS tools like Gainsight or Salesforce.
• Proactive problem-solving and project management.

Responsibilities

• Deliver customer value by aligning goals and showcasing success stories.
• Conduct regular reviews, including QBRs, to highlight ROI and outcomes.
• Monitor satisfaction and mitigate risks to customer success.
• Collaborate with Product, Marketing and Security Ops to improve offerings.
• Lead special projects to improve team efficiency and knowledge sharing.

Skills

Customer value

Account management

Communication

Gainsight

Salesforce

Project management

Tools

Gainsight

Salesforce

Job description

Critical Start, Inc. is hiring a Customer Success Manager in Plano, TX to drive post-sale value, manage multiple accounts, and ensure measurable outcomes. You will lead regular business reviews, coordinate with Product, Marketing, and Security Operations, and tackle risk while pursuing continuous process improvements.

The role emphasizes customer-centric communication, proactive issue resolution, and collaboration across teams to deliver results and sustained value for our clients.