Technical Customer Support—1st Shift (Midland) | 401K

Creative Solutions Services, LLC; Midland (MI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

401K

Dental insurance

Life Insurance

Medical Insurance

Vision Insurance

PTO

Job summary

On-Board Services in Midland, MI is seeking a Technical Customer Service Associate for a 1-year contract. The role acts as a key link between customers, prospects, and internal teams, delivering technical support across phone, email, web forms, and social media.

Ideal candidates have strong written and verbal communication, the ability to learn quickly, attention to detail, and the capacity to work both independently and with a team.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Previous technical contact center or customer service experience preferred.
• Strong ability to quickly learn new systems, products, processes, and technical information.
• Self-motivated with the ability to work independently while contributing effectively in a team environment.
• Excellent written and verbal communication skills with strong English proficiency.
• Highly detail-oriented with a commitment to accuracy and quality.
• Strong organizational and time-management skills with the ability to multitask, prioritize responsibilities, and meet deadlines.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, OneNote, Teams, Word, and Copilot.
• Experience with Customer Relationship Management (CRM) systems preferred; Salesforce experience is a plus.
• Knowledge of the building and construction industry is a plus.
• Spanish language proficiency is a plus.

Responsibilities

• Provide customer support through phone, email, web forms, and social media.
• Respond to a variety of customer inquiries, including technical support, product literature requests, purchasing information, and quality and regulatory questions.
• Process warranty claims for consumer products.
• Accurately document customer interactions, inquiries, and resolutions.
• Collaborate with internal business partners and global teams to resolve customer issues efficiently.
• Participate in ongoing product, system, and process training to continually expand knowledge and capabilities.
• Maintain a high level of professionalism, accuracy, and customer focus in all interactions.

Skills

Customer service experience

Strong communication

MS Office proficiency

CRM experience

English proficiency

Attention to detail

Time management

Team collaboration

Independent work

Spanish language (plus)

Education

Bachelor's degree or equivalent

Tools

Salesforce

Excel

PowerPoint

Outlook

Teams

Copilot

Job description

On-Board Services in Midland, MI is seeking a Technical Customer Service Associate for a 1-year contract. The role acts as a key link between customers, prospects, and internal teams, delivering technical support across phone, email, web forms, and social media.

Ideal candidates have strong written and verbal communication, the ability to learn quickly, attention to detail, and the capacity to work both independently and with a team.