Technical Customer Service Associate

Creative Solutions Services, LLC; Midland (MI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

401K

Dental insurance

Life Insurance

Medical Insurance

Vision Insurance

PTO

Job summary

On-Board Services in Midland, MI is seeking a Technical Customer Service Associate for a 1-year contract. The role acts as a key link between customers, prospects, and internal teams, delivering technical support across phone, email, web forms, and social media.

Ideal candidates have strong written and verbal communication, the ability to learn quickly, attention to detail, and the capacity to work both independently and with a team.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Previous technical contact center or customer service experience preferred.
• Strong ability to quickly learn new systems, products, processes, and technical information.
• Self-motivated with the ability to work independently while contributing effectively in a team environment.
• Excellent written and verbal communication skills with strong English proficiency.
• Highly detail-oriented with a commitment to accuracy and quality.
• Strong organizational and time-management skills with the ability to multitask, prioritize responsibilities, and meet deadlines.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, OneNote, Teams, Word, and Copilot.
• Experience with Customer Relationship Management (CRM) systems preferred; Salesforce experience is a plus.
• Knowledge of the building and construction industry is a plus.
• Spanish language proficiency is a plus.

Responsibilities

• Provide customer support through phone, email, web forms, and social media.
• Respond to a variety of customer inquiries, including technical support, product literature requests, purchasing information, and quality and regulatory questions.
• Process warranty claims for consumer products.
• Accurately document customer interactions, inquiries, and resolutions.
• Collaborate with internal business partners and global teams to resolve customer issues efficiently.
• Participate in ongoing product, system, and process training to continually expand knowledge and capabilities.
• Maintain a high level of professionalism, accuracy, and customer focus in all interactions.

Skills

Customer service experience

Strong communication

MS Office proficiency

CRM experience

English proficiency

Attention to detail

Time management

Team collaboration

Independent work

Spanish language (plus)

Education

Bachelor's degree or equivalent

Tools

Salesforce

Excel

PowerPoint

Outlook

Teams

Copilot

Job description

On-Board Services is hiring a Technical Customer Service Associate in Midland, MI

On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full-time positions to our employees. We offer benefits as well as 401k.

Position Details

Title: Technical Customer Service Associate

Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need

Job Location: Midland, MI

Shift: 1st shift

Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO

Compensation: $24.81/HR

Position Overview

We are seeking a Technical Contact Center Associate to serve as a key connection between customers, prospects, and internal business teams. This role provides exceptional customer service and technical support across multiple communication channels, including phone, email, web forms, and social media.

The ideal candidate is a quick learner, strong communicator, and self-starter who thrives in a dynamic environment. This position requires excellent written and verbal communication skills, strong attention to detail, and the ability to quickly develop knowledge of products, processes, and business operations while maintaining a strong customer focus.

The Contact Center Associate will work closely with internal teams, including Technical Service, Quality & Regulatory, Marketing, and Sales, to address customer needs, resolve issues, and provide a positive customer experience.

Key Responsibilities

• Provide customer support through phone, email, web forms, and social media.
• Respond to a variety of customer inquiries, including technical support, product literature requests, purchasing information, and quality and regulatory questions.
• Process warranty claims for consumer products.
• Accurately document customer interactions, inquiries, and resolutions.
• Collaborate with internal business partners and global teams to resolve customer issues efficiently.
• Participate in ongoing product, system, and process training to continually expand knowledge and capabilities.
• Maintain a high level of professionalism, accuracy, and customer focus in all interactions.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Previous technical contact center or customer service experience preferred.
• Strong ability to quickly learn new systems, products, processes, and technical information.
• Self-motivated with the ability to work independently while contributing effectively in a team environment.
• Excellent written and verbal communication skills with strong English proficiency.
• Highly detail-oriented with a commitment to accuracy and quality.
• Strong organizational and time-management skills with the ability to multitask, prioritize responsibilities, and meet deadlines.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, OneNote, Teams, Word, and Copilot.
• Experience with Customer Relationship Management (CRM) systems preferred; Salesforce experience is a plus.
• Knowledge of the building and construction industry is a plus.
• Spanish language proficiency is a plus.

Company Information

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.