Hybrid Technical Contact Center Associate

DuPont Group; Midland (MI); Hybrid; USD 40,000 - 60,000; Full time

Job summary

DuPont Contact Center Associate in Midland, Michigan, combines in-office and remote work on a 4/1 hybrid schedule. The role delivers technical customer support across multiple channels, resolving inquiries and warranty claims while documenting interactions with precision.

The ideal candidate will have 2+ years in a technical contact center, excellent English communication, and the ability to learn new systems quickly.

Qualifications

• High School Diploma or GED; required for role.
• 2+ years of technical contact center experience (inbound/outbound).
• Proven ability to learn new systems, products, and processes quickly.
• Self-motivated, able to work independently and in a team.
• Excellent written and verbal communication in English.
• Attention to detail and commitment to quality.
• Strong organizational skills; able to multitask and meet deadlines.
• Proficient with Microsoft Office applications including Copilot, Excel, PowerPoint, Outlook, OneNote, Teams and Word.

Responsibilities

• Provide customer support via phone, email, web forms, and social media.
• Respond to inquiries including technical support, product literature, and quality/regulatory questions.
• Process warranty claims for consumer products.
• Document customer interactions and inquiry details accurately.
• Collaborate with global teams to resolve issues efficiently.
• Participate in ongoing product and process training to expand knowledge.

Skills

Technical contact center experience

Strong English communication

Learn new systems quickly

Self-motivated

Written and verbal communication

Attention to detail

Multitasking and prioritization

Microsoft Office suite (Copilot, Excel

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Tools

Salesforce

Microsoft Excel

PowerPoint

Outlook

OneNote

Teams

Word

Copilot

Job description

DuPont Contact Center Associate in Midland, Michigan, combines in-office and remote work on a 4/1 hybrid schedule. The role delivers technical customer support across multiple channels, resolving inquiries and warranty claims while documenting interactions with precision.

The ideal candidate will have 2+ years in a technical contact center, excellent English communication, and the ability to learn new systems quickly.