Technical Customer Success Representative

ZP Group; Raleigh (NC); Hybrid; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO

Holidays

Job summary

Piper Companies is seeking a Technical Customer Success Representative to support customers through onboarding, adoption, and ongoing success with a cutting-edge AI platform. The role is onsite in Raleigh, NC but open to remote candidates located within the Central or Eastern Time Zones.

The role requires strong communication, technical aptitude, and experience in customer success or technical support. You will partner with engineering and product teams to ensure customer value and successful

Qualifications

• Bachelor's degree preferred.
• 2+ years in customer success or technical support.
• Comfortable with high-volume customer communication.
• Understanding cloud vs on-prem environments.
• Knowledge of networking concepts, domain names, and IP addressing.
• Strong problem-solving skills and technical aptitude.

Responsibilities

• Make outbound calls and conduct virtual meetings during onboarding.
• Provide consultative support during AI platform integrations and deployments.
• Assist customers with basic technical concepts including IP addresses, domain names, and cloud infrastructure.
• Identify customer challenges and coordinate resolutions with technical teams.
• Deliver training and best practice guidance to maximize customer value.
• Track customer interactions, implementation milestones, and support activities.

Skills

Customer success

Technical aptitude

High-volume communication

Problem solving

Networking concepts

Education

Bachelor's degree preferred

Job description

Piper Companies is looking to fill the role of Technical Customer Success Representative for an AI-enabled technology company located in Raleigh, NC. The Technical Customer Success Representative is a proactive and professional individual to support customers through implementation, adoption, and ongoing success with a cutting-edge AI platform. The Technical Customer Success Representative role is onsite in Raleigh, NC but open to remote candidates located within the Central or Eastern Time Zones.

Responsibilities of the Technical Customer Success Representative Include:

• Make outbound calls and conduct virtual meetings with customers throughout the onboarding process.
• Provide consultative support during AI platform integrations and deployments.
• Assist customers with basic technical concepts including IP addresses, domain names, and cloud infrastructure.
• Identify customer challenges and coordinate resolutions with technical teams.
• Deliver training and best practice guidance to maximize customer value.
• Track customer interactions, implementation milestones, and support activities.

Qualifications for the Technical Customer Success Representative Include:

• Bachelor's degree preferred.
• 2+ years of experience in customer success, technical support, customer care, or client services.
• Comfortable with high-volume customer communication and relationship management.
• Understanding cloud versus on-premises environments.
• Knowledge of networking concepts, domain names, and IP addressing.
• Strong problem-solving skills and technical aptitude.

Compensation for the Technical Customer Success Representative Includes:

• $20-$35 per hour
• Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave if required by law, and Holidays

This job opens for applications on September 29, 2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: technical customer success representative, customer success, client support, onboarding specialist, customer experience, technical support

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