Principal Technical Customer Success Lead (Remote)

ServiceNow

San Diego (CA)

Hybrid

USD 134,000 - 234,000

Full time

14 days+

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Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Principal Technical Customer Success Manager to lead adoption and delivery for the Armis/Veza platform. You will guide customers, coordinate with Product, Engineering, Support, and Sales, and ensure value realization across enterprise environments. Strong technical delivery and stakeholder management are required.

The role supports flexible or remote work in AMS/North America and Canada, with up to 20–25% travel and a competitive base salary plus equity and benefits.

Qualifications

Bachelor’s degree in CS/IS or related field.
5+ years in a Customer Success/Technical role.
5+ years in network engineering or design.
5+ years in post- or pre-sales environments.

Responsibilities

Lead adoption and implementation plans for platinum-level customers.
Align use cases to client security goals and value.
Build trusted relationships with technical stakeholders and decision-makers.
Coordinate with cross-functional teams to meet customer objectives.
Ensure deployment and configuration aligns with business use cases.

Skills

Customer Success

Technical Account Mgmt

Network Engineering

IT Security

Cross-functional Collaboration

Python Scripting

Education

Bachelor’s degree in CS/IS

CISSP Certification

Security+

CEH Certification

Job description

The role supports flexible or remote work in AMS/North America and Canada, with up to 20–25% travel and a competitive base salary plus equity and benefits.

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