Technical Customer Success Manager — Platform Adoption

Servicenow

Orlando (FL)

Hybrid

USD 85,000 - 125,000

Full time

14 days+

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Job summary

ServiceNow in the United States seeks a Technical Customer Success Manager to drive successful adoption of the Armis platform, align new use cases to CISO goals, and identify growth opportunities by showcasing the latest innovations to clients. You will guide hands-on technical delivery and act as a liaison with Product, Engineering, and Sales to ensure strong outcomes.

This role requires building trusted relationships with executives and technical stakeholders, delivering on deployment

Qualifications

Bachelor’s degree in CS/IS or related field, or relevant security certifications.
2+ years in a customer-facing technical role (CSM, TAM).
2+ years in network engineering or IT security environments.
2+ years in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
2+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Responsibilities

Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.