Technical Customer Success Manager — Intelligent Mobility

Miovision; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401K/Variable incentive

Flexible vacation

Job summary

Miovision is seeking a Technical Customer Success Manager to own post‑sales relationships in the Northwestern US, including WA, OR, ID, MT, CA, NV. You will protect renewals, drive value, and guide customers through onboarding and adoption of Miovision’s traffic technology.

You will build executive sponsorships, coordinate with product teams, and deliver training content to accelerate ROI. Willingness to travel is required.

Qualifications

• Established success in account management, project management, or implementation in a B2B/B2G setting.
• Excellent verbal and written communication across stakeholder levels.
• Strong consulting, facilitation, and business-analysis skills.
• Experience handling end-to-end systems implementation and support.

Responsibilities

• Own the customer journey from onboarding to renewal to maximise retention and revenue.
• Build trusted executive sponsorships with municipal contacts and end users.
• Monitor health metrics, risks, escalations, and opportunities; guide outcomes.
• Advocate for customers and coordinate with product/docs for enablement.
• Create training content to accelerate value realization and ROI.
• Support solution design, technical docs, and integration plans.
• Identify adoption gaps and map clear action plans.
• Resolve complex product issues for customers and partners.
• Travel up to 30% across US/Canada for on-site consulting.

Skills

Account management

Project management

B2B/B2G experience

Communication

Consulting skills

Systems implementation

Technical aptitude

ITS/Transportation domain knowledge

Travel willingness

Education

Civil/Transportation Engineering degree or related discipline

Tools

Networking knowledge

IoT awareness

Job description

Miovision is seeking a Technical Customer Success Manager to own post‑sales relationships in the Northwestern US, including WA, OR, ID, MT, CA, NV. You will protect renewals, drive value, and guide customers through onboarding and adoption of Miovision’s traffic technology.

You will build executive sponsorships, coordinate with product teams, and deliver training content to accelerate ROI. Willingness to travel is required.