Strategic Technical CSM — Intelligent Traffic Solutions

Miovision; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health benefits

401K matching / RRSP plan

Flexible vacation policy

Internet subsidy

Remote work allowance

Job summary

Miovision, a leader in traffic technology, seeks a Technical Customer Success Manager to own post‑sales customer relationships in the Northwestern US. You will guide onboarding, adoption, and renewal, ensuring customers unlock full value and drive long‑term revenue.

You’ll share best practices and offer technical guidance to achieve seamless use of Miovision solutions. The role requires building executive sponsorships, monitoring health metrics, and coordinating with product teams on enablement

Qualifications

• Proven track record in account management or professional services in B2B/B2G.
• Strong communication across all organizational levels.
• Experience with ITS or transportation technology is preferred.
• Willingness to travel up to 30% across the US and Canada.
• Bachelor's degree or equivalent education/experience.

Responsibilities

• Own the Customer Journey from onboarding through renewal and growth.
• Build trusted executive relationships with municipal sponsors and end users.
• Monitor account health metrics, risks, escalations, and opportunities.
• Advocate internally and coordinate with product on documentation and enablement.
• Create training content to accelerate value realization for customers.
• Support solution design, technical documentation, and integration plans.
• Identify adoption gaps and craft action plans to expand the network.
• Resolve complex product issues with customers and distributor networks.
• Travel up to 30% across the US and Canada for on-site engagements.

Skills

Account management

Project management

Customer success

Technical consulting

IT networking

IoT awareness

Education

Degree or diploma in Civil Engineering/Transportation Engineering

Tools

Networking

IoT platforms

Product documentation

Job description

Miovision, a leader in traffic technology, seeks a Technical Customer Success Manager to own post‑sales customer relationships in the Northwestern US. You will guide onboarding, adoption, and renewal, ensuring customers unlock full value and drive long‑term revenue.

You’ll share best practices and offer technical guidance to achieve seamless use of Miovision solutions. The role requires building executive sponsorships, monitoring health metrics, and coordinating with product teams on enablement