Customer Success Manager

Realogy Holdings; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) matching

Mio-Days: long weekends

Remote work allowance

Unlimited vacation

Virtual fitness classes

Job summary

Miovision is seeking a Customer Success Manager to join our team in Texas. You will manage post-sales customer relationships, onboard customers, and drive adoption to maximize ROI and revenue.

You will collaborate with cross-functional teams, document customer journeys, and travel roughly 25% across the United States to support customers and ensure success.

Qualifications

• Bachelor's degree or equivalent in IT, engineering, or business development.
• 5+ years in technical account management or related field.
• Experience supporting B2B technical customers.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Manage customer relationships from onboarding to renewal and expansion.
• Document customer journeys with a focus on accuracy and data.
• Build trusted relationships with executives and end-users.
• Own a book of business and drive retention and growth.
• Advocate for customers and align with cross-functional teams.
• Understand customer objectives and deliver consultative value.

Skills

Communication

Technical aptitude

Leadership

Problem solving

Client management

Education

Bachelor's degree or equivalent (IT/engineering/business development)

Job description

Position Summary

Miovision is looking for a Customer Success Manager (CSM) to join our team in Texas. We love to meet our customers' needs with every interaction. Our CSMs empower our entire support organization to proactively manage post-sales customer relationships, measure customer health, maximize revenue growth, and drive a culture of customer success. If that sounds like the team you want to work for, this opportunity is for you. The CSM team loves being at the forefront of new customer introductions, onboarding and creating the best experience for every situation. They thrive on engaging with our customers to help them achieve ROI from our solution and share industry best practices and thought leadership. They use our product daily and are experts in helping customer success teams define and execute their strategy. Our CSMs are excellent at collaborating with their internal, cross-functional team members to drive alignment and execution for our customers.

Key Accountabilities

• Successfully manage customer relationships from "new to renew", including onboarding, adoption, expansion.
• Document each individual customer journey and implementation process with a focus on accuracy and data integrity.
• Develop trusted relationships with customers including executive sponsors, key contacts, and end-users.
• Own a book of business with partners and customers, driving retention and growth rates.
• Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience.
• Develop a deep understanding of your customer's key objectives and help deliver to those objectives in a consultative way.
• Be a problem solver for your customers and internally – see a challenge, create a solution.
• Proactively monitor and manage customer health, risk, escalations and opportunities.
• Coordinate with the product team on product documentation and customer enablement.
• Travel is required approximately 25% of the time across the United States and North America.

Skills/Qualifications

• Bachelor's degree or equivalent experience in information technology, engineering, or business development.
• 5+ years of experience in technical account management, project management, installation, or configuration in a technical field.
• 5+ years of experience supporting customers in a business-to-business technical industry.
• Results-oriented driving technical and commercial outcomes for both Miovision and the customers you support.
• Ability to learn technical concepts around our product and our customer's requirements, aligning the two.
• Required passion and empathy to understand your customers and deliver to their needs.
• Previously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around you.
• Strong oral and written communication skills.
• Proven track record of owning customer relationships from "new to renew", including onboarding, adoption, expansion, and renewal.

Additional Assets

• Experience in the Traffic and ITS industry.
• Experience with networking and IoT.
• Fluent in additional languages a plus (French or Spanish preferred).

Perks and Benefits

• Comprehensive health benefits starting on day one.
• 401(k) matching.
• Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December.
• Internet subsidy and a remote work allowance.
• Unlimited vacation policy.
• Virtual fitness classes.

Equal Employment Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.