Technical Customer Success Manager – Cyber Security SaaS

ServiceNow; United States; Hybrid; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

ServiceNow seeks a Technical Customer Success Manager to guide post-sales customers in maximizing value from the Armis platform. You will align new use cases to CISO goals, drive adoption, and serve as the bridge between customers and cross-functional Armis teams to ensure execution and satisfaction.

You will own a portfolio of up to 20 accounts, lead client reviews, and identify growth opportunities by communicating product capabilities and roadmap highlights that align with customers' business

Qualifikationen

• 5+ years in customer-facing roles with post-sales, advocacy and engagement experience
• 3+ years in network engineering, architecture, security
• BS in IT/CS or equivalent plus security qualifications (CISSP, Security+)

Aufgaben

• Act as the business liaison between customer and Armis teams
• Guide customers through implementation, deliver use cases and value
• Maintain health, retention and adoption across up to 20 accounts
• Deliver Executive Business Reviews and maintain stakeholder communications
• Coordinate with Engineering, Product, Support and Sales to drive success

Kenntnisse

CSM experience

Technical background

Cyber security

Relationship management

Gainsight

Cross-functional

Ausbildung

Bachelor's in IT/CS

Tools

Gainsight

Jobbeschreibung

ServiceNow seeks a Technical Customer Success Manager to guide post-sales customers in maximizing value from the Armis platform. You will align new use cases to CISO goals, drive adoption, and serve as the bridge between customers and cross-functional Armis teams to ensure execution and satisfaction.

You will own a portfolio of up to 20 accounts, lead client reviews, and identify growth opportunities by communicating product capabilities and roadmap highlights that align with customers' business