Senior Technical CSM for AI Platform Adoption

ServiceNow; Texas; Hybrid; USD 87,000 - 159,000; Full time

Benefits offered by this job

Health plans with FSA

401(k) with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Senior Technical Customer Success Manager (T.CSM) to join our Customer Success Team. The role focuses on guiding platinum customers through adoption and value realization of the Armis platform, aligning new use cases to CISOs’ goals, and driving growth opportunities by communicating latest innovations and integrations to clients.

The T.CSM will lead hands-on technical delivery, establish trusted executive-level relationships, and coordinate across Product, Engineering,

Qualifications

• Bachelor’s degree in CS/IS or related field, or relevant security certifications.
• 7+ years in a Customer Success, Technical Account Manager, or related role.
• 6+ years in network engineering, architecture, or design.
• 6+ years in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Skills

Customer Success

Technical Delivery

Network Engineering

IT Security

Pre-sales

Communication

Education

B.S. in CS/IS or related field

Security certifications (CISSP/Security+/CEH)

Job description

ServiceNow is seeking a Senior Technical Customer Success Manager (T.CSM) to join our Customer Success Team. The role focuses on guiding platinum customers through adoption and value realization of the Armis platform, aligning new use cases to CISOs’ goals, and driving growth opportunities by communicating latest innovations and integrations to clients.

The T.CSM will lead hands-on technical delivery, establish trusted executive-level relationships, and coordinate across Product, Engineering,