Senior Technical CS Manager - Security Platform

ServiceNow; Austin (TX); On-site; USD 87,000 - 159,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in Austin, TX is seeking a SeniorTechnical Customer Success Manager to guide platinum customers through adoption and value realization of the Armis platform. You will align new use cases to client goals and drive hands-on technical delivery and configuration across teams.

You'll serve as a liaison among Product, Engineering, Support and Sales to ensure successful deployments, scalable governance, and ongoing customer success.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 7+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• 6+ years experience in network engineering, architecture, support, or design.
• 6+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Skills

Customer Success

Technical communication

Executive presentation

Willing to travel

Education

Bachelor’s degree or relevant certifications

CISSP

Security+

CEH

Tools

Python scripting

Job description

ServiceNow in Austin, TX is seeking a SeniorTechnical Customer Success Manager to guide platinum customers through adoption and value realization of the Armis platform. You will align new use cases to client goals and drive hands-on technical delivery and configuration across teams.

You'll serve as a liaison among Product, Engineering, Support and Sales to ensure successful deployments, scalable governance, and ongoing customer success.