Senior Technical Customer Success Lead – Platform Adoption

ServiceNow, Inc.; Austin (TX); On-site; USD 87,000 - 159,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow, Inc. is seeking a Senior Technical Customer Success Manager to drive adoption and maximize value from the Armis platform. You will align new use cases to CIS0 goals, guide technical delivery, and coordinate with Product, Engineering, Support, and Sales to ensure customer success.

The role requires extensive customer-facing experience, security domain knowledge, and the ability to travel up to 20–25%. Base pay ranges widely by location and includes equity where applicable.

Qualifications

• Bachelor’s degree or relevant IT/security certifications required.
• 7+ years in Customer Success, Technical Account Management, or related role.
• 6+ years in network engineering/architecture/support.
• 6+ years in post- or pre-sales environments.
• Strong communication and executive presentation skills.
• 3+ years in IT/security/healthcare tech environments.
• Familiarity with OT/ICS, biomedical, or IT networks.

Responsibilities

• Lead adoption plans for platinum customers to realize platform value.
• Analyze use cases and recommend improvements to security posture.
• Maintain trusted relationships with technical stakeholders.
• Coordinate with cross‑functional teams to meet objectives.
• Ensure deployment and configuration align with key use cases on schedule.
• Stay current on third‑party integrations and their impacts.
• Act as a subject matter expert in your technical area.
• Collaborate with Product, Engineering, Support and Sales to drive success.

Skills

Communication skills

Presentation skills

Technical liaison

Customer success

Executive communication

Education

Bachelor's degree in CS/IS or related field

Certifications (CISSP, Security+, CEH)

Tools

Python

Job description

ServiceNow, Inc. is seeking a Senior Technical Customer Success Manager to drive adoption and maximize value from the Armis platform. You will align new use cases to CIS0 goals, guide technical delivery, and coordinate with Product, Engineering, Support, and Sales to ensure customer success.

The role requires extensive customer-facing experience, security domain knowledge, and the ability to travel up to 20–25%. Base pay ranges widely by location and includes equity where applicable.