Technical CSM, Security Platform Adoption & Growth

Servicenow; Milwaukee (WI); Hybrid; USD 90,000 - 150,000; Full time

Job summary

ServiceNow in Milwaukee seeks a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, driving maximum value from the Armis platform. You will guide adoption, align new use cases to CISO goals, and coordinate with Product, Engineering, Support, and Sales to achieve customer objectives.

The role requires hands-on technical delivery, strong communication with technical and executive stakeholders, and the ability to travel up to 20-25% per quarter.

Qualifications

• Bachelor’s degree in CS/IS or related field or relevant security certifications.
• 7+ years experience in customer success, technical account management, or related role.
• 5+ years in network engineering, architecture, support, or design.
• 5+ years in service delivery or technical account management in post-/pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years in IT, security, healthcare tech, or similar environments.
• Familiarity with OT/ICS, biomedical, or traditional IT infrastructures.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Skills

Communication skills

Presentation skills

Technical liaison

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science / Information Systems / related field

CISSP, Security+, CEH certifications

Job description

ServiceNow in Milwaukee seeks a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, driving maximum value from the Armis platform. You will guide adoption, align new use cases to CISO goals, and coordinate with Product, Engineering, Support, and Sales to achieve customer objectives.

The role requires hands-on technical delivery, strong communication with technical and executive stakeholders, and the ability to travel up to 20-25% per quarter.