Senior Technical CSM: Security Success & Adoption Leader

Armis; Colorado; Hybrid; USD 110,000 - 170,000; Full time

Job summary

Armis is seeking a Sr CSM to serve as the business liaison between customers and cross-functional teams including Executive, Product, Engineering, Sales, Training, and Enablement. You will own a portfolio post-sale, develop success plans tied to security objectives, and drive adoption and platform utilization.

You will guide deployments, manage risk, and work with Sales on renewals and growth as customer needs evolve. Strong AI tooling experience and healthcare/ICT knowledge are valued.

Qualifications

• Bachelor's degree or equivalent certifications in security or IT.
• 5+ years in a Customer Success/Technical Account role.
• 5+ years in network engineering/architecture/support/design.
• 5+ years in post-sales or pre-sales service delivery.
• 3+ years in IT/security/healthcare tech environments.
• Familiarity with OT/ICS, biomedical, or IT infrastructures.
• Strong risk identification and resolution track record.
• Experience mentoring other CSMs.
• Knowledge of healthcare or ICT devices/manufacturers.

Responsibilities

• Own a portfolio of customers as primary post-sale contact.
• Build and drive success plans aligned to security objectives.
• Understand use cases and improve security posture and platform use.
• Ensure deployments meet key business use cases on schedule.
• Guide adoption and configuration for independent operation.
• Stay current on third-party integrations with Armis envs.
• Act as subject matter expert in your area of expertise.
• Identify risk early and drive mitigation with specialists when needed.
• Partner with Sales on renewals and growth opportunities.
• Design scalable programs and mentor other CSMs.

Skills

Client relationship management

Cross-functional collaboration

Strategic account planning

Executive communication

AI tools experience

Education

Bachelor's degree in CS/IS or related field

Certifications (CISSP, Security+, CEH)

Job description

Armis is seeking a Sr CSM to serve as the business liaison between customers and cross-functional teams including Executive, Product, Engineering, Sales, Training, and Enablement. You will own a portfolio post-sale, develop success plans tied to security objectives, and drive adoption and platform utilization.

You will guide deployments, manage risk, and work with Sales on renewals and growth as customer needs evolve. Strong AI tooling experience and healthcare/ICT knowledge are valued.