Customer Success Manager - Patent/Legal SaaS - $80K+ Bonus - 4.1 Glassdoor - IP SaaS for the Fo[...]

RevsUp; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading Patent Prosecution SaaS company is seeking a Customer Success Manager to drive product expansion with law firms and enterprise customers. This remote role offers an OTE of $60K to $80K+, with top-notch benefits including medical coverage and a 401k match. Candidates should have a strong sales background, preferably in B2B SaaS, and a passion for uncovering revenue opportunities. Join a dynamic team focused on improving patent prosecution outcomes for Fortune 1000 companies.

Benefits

Medical, Dental, and Vision Coverage

401k with up to 4% company match

Flexible Personal Leave Policy

Professional Development Funding

Remote Work Environment

Qualifications

• 5+ years in B2B SaaS Sales.
• Proven track record of consistent quota attainment.
• Experience working with executive level contacts.

Responsibilities

• Manage prospects from lead to close in an assigned book of business.
• Collaborate with Product and Engineering teams.
• Generate excitement about our solutions.

Skills

Sales

Customer Service

Technical Presentations

Critical Thinking

Attention to Detail

Tools

Salesforce.com

Zoominfo

Excel

Powerpoint

G-Suite

Job description

Customer Success Manager - Patent/Legal SaaS - $80K+ Bonus - 4.1 Glassdoor - IP SaaS for the Fortune 1000

Customer Success Manager - Patent/Legal SaaS - $80K+ Bonus - 4.1 Glassdoor - IP SaaS for the Fortune 1000

4 days ago Be among the first 25 applicants

RevsUp represents a privately-held Patent Prosecution SaaS company that has been operating since 2013 and serves more than 95 law firms, including 7 of the 10 largest patent law firms.

This 52-employee, PE-funded firm, which is growing its workforce by 50% after receiving a significant capital infusion, is seeking a Customer Success Representative to manage a mixture of law firms and enterprise customers. You will identify use cases and product expansion with Fortune 5000 companies that file 100+ patent applications per year (think pharma, tech, manufacturing, energy), and patent-focused law firms. This is a work-from-home role, but you must live in a preferred metro area.

Solution

Our client is a provider of USPTO patent data analytics software and workflow tools that increase law firm and in-house counsel productivity while reducing error rates.

Its platform delivers ROI to a growing roster of clients in all segments of patent prosecution, including technology, software/AI, semiconductors, chemical engineering, and biology.

Role

* Individual contributor role, working from your home office.

* $60 to $80+ OTE, commensurate with previous revenue performance. 85% paid as a base salary. However there are accelerators offered if you outperform goals.

* Top-notch benefits include medical, dental, and vision coverage; 401k with up to 4% company match; and professional development funding.

* Top candidates have 2 to 5+ years of uncovering revenue opportunities within existing accounts.

* Any experience, connection or interest in law firms or legal software is helpful but not required.

* In 80% of closed deals, this solution replaces “paper and people,” so this is an exciting and evangelical solution.

* Previous Sales experience/mindset preferred. “We’re looking for someone that started in sales, loves the thrill of the exploratory phase of uncovering needs, but would rather not do contracting, legal, integration scoping, and negotiating with the pressure of a quota.”

Culture

* 4.1 Glassdoor, 83% Approve CEO, 71% Recommend to Friend. 10+ Reviews!

* One employee writes, “A lot of trust is placed in employees to get work done without being micromanaged.”

* New Head of Sales is an experienced scaler; two previous companies were acquired while she was in leadership roles.

* New Head of Customer Success just left a company that she joined at $6m and left at $50m ARR. She created the playbooks, roles, and systems for customer success, service, support.

* Our customer retention has improved by 30% since the new leader joined the company, and this is the supervisor for this role.

Official Job Description

FORTUNE 1000 companies and innovative law firms rely on our patent analytics and workflow automation solutions to improve prosecution outcomes, cut costs, and streamline the most tedious tasks associated with obtaining a patent. In 2024, we closed on a major investment from private equity firm MBM Capital, and we are deploying these funds to scale our Go- To-Market organization and accelerate the development of our products.

We are seeking a highly motivated individual to join our Sales organization as an Account Executive (AE).

Responsibilities:

• Manage prospects from lead to close in an assigned book of business
• Be a trusted advisor who can lead a buyer through the sales process and provide an excellent customer experience
• Accurately forecast and manage a pipeline effectively
• Collaborate with the Product and Engineering teams to communicate the evolving software needs of our prospects
• Clearly demonstrate our value proposition to key executive decision makers
• Generate excitement about our solutions
• Become an expert in our product and in the patent process as a whole
• Develop strong rapport with prospects to create lasting relationships
• Perform limited travel to conferences and on-site prospect visits
• Consistently meet and/or exceed quota

Qualifications:

• 5+ years in B2B SaaS Sales
• Proven track record of consistent quota attainment
• Experience working with executive level contacts in enterprise accounts
• Ability to generate your own pipeline from outbound prospecting and inbound leads
• A self-starter who enjoys the fast pace of a high-growth startup environment
• A critical thinker who is has strong attention to detail and is well-organized
• Proficient at leading technical presentations
• Strong ability to learn difficult subject matter and convey it simply to prospects
• Tech savvy with proficiency using platforms such as Salesforce.com, Zoominfo, Excel, Powerpoint, and G-Suite
• Experience with the patent industry or selling to lawyers a plus, but not required
• Experience selling analytics-based software a plus, but not required

WHAT WE OFFER

We enjoy working in a safe, welcoming, and inclusive environment. We all agree to follow a code of conduct. Additionally, we show our team members that we value them by offering the following:

• Remote position with no pressure to ever come back to the office.
• Flexible personal leave policy.
• Medical, dental, and vision coverage.
• 401k with up to 4% company match.
• Fun and flexible work environment.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Product Management

• Industries

  Software Development and Legal Services

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Inferred from the description for this job

401(k)

Medical insurance

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