Technical Customer Success Manager

Botgauge; United States; Remote; INR 400,000; Full time

Job summary

An innovative startup is seeking a Technical Customer Success Manager to enhance customer experiences. In this role, you will be the primary contact for clients, addressing their queries and ensuring they maximize the platform's value. Your problem-solving skills and customer-centric approach will be crucial. Join a collaborative environment where your contributions directly impact the company's growth and success. This is an exciting opportunity to work with cutting-edge automation solutions and grow within a dynamic team.

Benefits

Flexible work environment

Opportunities for growth

Collaborative team culture

Qualifications

• 1-2 years experience in a customer-facing technical role.
• Understanding of QA testing concepts, both manual and automated.

Responsibilities

• Be the main point of contact for assigned customers.
• Assist with onboarding and provide product demos when required.

Skills

DevOps

Scripting

Agile

Job description

Permanent | Fresher | Full-time ₹4,00,000 a year 2 days ago

• Work from home

Qualifications

• DevOps
• Scripting
• Agile

Full job description

About the Role
We’re looking for a Technical Customer Success Manager to join our team at BotGauge — a fast-growing platform helping businesses automate and manage testing more efficiently.

If you love working with customers, solving problems, and learning new technical stuff — this might be the perfect fit!

What You’ll Do

• Be the main point of contact for assigned customers
• Answer questions, provide solutions, and escalate technical issues when needed
• Assist with onboarding and provide product demos when required
• Work closely with the product and engineering teams to improve the customer experience
• Track customer satisfaction and usage, and help customers get the most value out of BotGauge

What We’re Looking For

• 1–2 years experience in a customer-facing technical role (Customer Success, Support, QA, etc.)
• Great communication skills and a friendly, helpful attitude
• Understanding of QA testing concepts — both manual and automated testing
• Problem-solving mindset and a willingness to keep learning

Bonus Points If You Have

• Experience with test automation tools/frameworks
• Worked in a SaaS, QA, or startup environment
• Familiarity with Agile or DevOps teams

Why Join BotGauge?

• Be part of a growing startup where your work makes a real impact
• Flexible, collaborative work environment
• Opportunities to grow into more technical or leadership roles over time
• Learn and work with the latest in testing automation and AI-driven solutions

Job Types: Full-time, Permanent, Fresher