Customer Success Manager

RevPilots; United States; Remote; USD 75,000 - 90,000; Full time

Job summary

An innovative firm is seeking a dynamic Customer Success Manager to enhance client relationships and drive product adoption. This fully remote role offers a competitive salary and a vibrant work environment. You will be responsible for onboarding new users, conducting training, and ensuring customer satisfaction through effective communication and strategic analysis. Join a rapidly growing company that values flexibility and offers significant growth opportunities, including a comprehensive benefits package and a supportive team culture. If you are passionate about client success and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

401K plan with 3% company matching

Medical and dental insurance coverage

20 days paid vacation

Flexible work environment

Dynamic team culture

Qualifications

• 5+ years in B2B Sales, AM or CSM role.
• Experience with CRM systems like HubSpot preferred.

Responsibilities

• Act as product expert for clients, ensuring value from the platform.
• Own client relationships and analyze data for improvement.

Skills

Client focused

Sales ability

Strong work ethic

Excellent communication skills

Organized

Adaptable

Education

Bachelor's degree or equivalent experience

Tools

HubSpot

Microsoft Office

Job description

This range is provided by RevPilots. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $90,000.00/yr

Additional compensation types

Commission

(This is for a RevPilots client)

Our client is seeking a Superstar (or aspiring one) to continue serving their expanding book of clients as a remote Customer Success Manager.

Key traits we’re seeking:

• Client focused – responsive, curious, good listener, enjoy engaging with customers
• Sales ability, this role requires upselling and cross selling as a main focus
• Strong work ethic
• Professionally persistent
• Personable
• Adaptable
• Strategic
• Coachable
• Organized
• Team player

Key day-to-day responsibilities:

• Act as the go-to product expert for a dedicated portfolio of clients via in-person meetings, virtual meetings, phone and/or email to ensure they derive value from the client's platform
• Own client relationships and client success by analyzing customer health and usage data to identify trends and opportunities to improve adoption and integrate feedback
• Onboard new users and conduct training sessions tailored to the individual needs of the account and end-user using a consultative approach
• Go above and beyond to ensure customer satisfaction and continuous product education & adoption
• Manage full lifecycle of client relationships; including renewals, upsell/cross-sell, and event sponsorship opportunities
• Collaborate with designated Account Managers to strategize on account retention and growth opportunities
• Learn, comprehend, and demonstrate why and how each of our client types (and user personas) engage with our product and our data

Skills & Qualifications:

• 5+ years of experience in a similar B2B Sales, AM or CSM role
• Bachelor’s degree or equivalent experience
• Prior experience with HubSpot or similar CRM preferred
• Excellent verbal and written communication skills with a keen eye for detail
• Proficiency with the Microsoft Office and ability to pick up new systems and software easily
• Interest in the renewable energy market

Compensation

Location:

• Remote - USA -EST and CST preferred

Why our client?:

• Great team, and fun, dynamic work environment
• Flexible, fully remote company
• Differentiated, rapidly evolving product suite
• Clear strategic growth plan
• Competitive base compensation
• Significant variable compensation plan
• 401K plan with 3% company matching program
• Medical and dental insurance coverage
• 20 days paid vacation + time-based performance incentives
• Opportunity to make an impact and wear lots of hats with a rapidly growing company

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at RevPilots by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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