Technical Customer Success Lead & Training Advocate

American Time; Dassel (MN); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

American Time is seeking a dynamic Customer Success Manager to join our Quality Assurance team. You will lead onboarding and enablement for EverAlert, Network Clocks, and inCloud customers, develop training content, and drive adoption across a growing base of users and VAR partners.

You will collaborate with QA and Product teams, create installation and operator manuals, and facilitate education sessions to ensure customers extract maximum value and renewals.

Formación

• Excellent written and verbal communication skills.
• Ability to document training materials and user guides.
• Experience creating customer-focused content and playbooks.
• Strong collaboration with QA and Product teams.
• Comfort explaining technical concepts to both non-technical and technical audiences.

Responsabilidades

• Lead onboarding for EverAlert/Network Clocks/inCloud customers.
• Develop training materials and operator manuals for end-users and VAR partners.
• Deliver Continuing Education Sessions and customer trainings.
• Guide hardware provisioning and basic network configurations.
• Translate engineering updates into user-friendly release notes and recommendations.

Conocimientos

Strong communication

Relationship-building

Problem-solving

Presentation skills

Technical documentation

Descripción del empleo

American Time is seeking a dynamic Customer Success Manager to join our Quality Assurance team. You will lead onboarding and enablement for EverAlert, Network Clocks, and inCloud customers, develop training content, and drive adoption across a growing base of users and VAR partners.

You will collaborate with QA and Product teams, create installation and operator manuals, and facilitate education sessions to ensure customers extract maximum value and renewals.